Manager – AI Tools & Automation

This job is with S&P Global, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

About the Role :

Grade Level (for internal use) :

11 The Team :  The Customer Insights and Commercial Analytics team is a high-impact function operating at the intersection of business intelligence, customer experience, and commercial strategy. We partner with leaders across the division to transform complex data into actionable insights, accelerating revenue growth and margin expansion. Our work is critical to shaping the future of how we serve our global customers through innovation in AI, automation, and advanced analytics.

The Impact :  As the Manager of AI Tools & Automation, you will be a key driver of innovation within the Customer Experience organization. You will lead the charge in harnessing the power of artificial intelligence, including the latest GenAI technologies, to automate processes, unlock new insights, and create significant business value. Your work will directly enhance operational efficiency and shape the next generation of intelligent tools for our business.

What's in it for you :

Spearhead transformative AI and automation projects, from conception to implementation.

Gain hands-on experience with cutting-edge GenAI technologies and apply them to solve real-world business challenges.

Build and lead a specialized team focused on the rapidly evolving field of AI and automation.

Present innovative solutions and their business impact to senior leadership, influencing the technological direction of the organization.

Responsibilities :

Lead and oversee AI and automation projects that create efficiencies and provide insights to support the Customer Experience organization's strategic initiatives.

Drive the adoption and integration of the latest GenAI technologies to solve business challenges and unlock new capabilities.

Develop and implement advanced AI / ML models and automation solutions to drive smarter business decisions.

Collaborate with cross-functional teams to identify automation opportunities and deliver scalable, high-impact AI solutions.

Mentor and guide team members, fostering their professional growth in the fields of AI and automation.

Present project outcomes, findings, and strategic recommendations to senior leadership and key stakeholders.

What We're Looking For :

Bachelor's degree in computer science, AI, Data Science, or a related technical discipline, with 7+ years of relevant professional experience.

Strong proficiency in programming languages such as Python or R, and hands-on experience with AI / ML frameworks (e.g., TensorFlow, PyTorch) and GenAI models.

Deep understanding of machine learning algorithms, predictive modeling, statistical analysis, and automation techniques.

Proven leadership skills, with experience managing technical teams and collaborating effectively in a global environment.

Excellent communication skills, with a demonstrated ability to explain complex AI concepts and their business value to non-technical audiences.

A strategic mindset with strong problem-solving skills and the adaptability to navigate a fast-paced, dynamic environment.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com / marketintelligence .

What's In It For You?

Our Mission :

Advancing Essential Intelligence.

Our People :

We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values :

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits :

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include :

Health & Wellness : Health care coverage designed for the mind and body.

Flexible Downtime : Generous time off helps keep you energized for your time on.

Continuous Learning : Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future : Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

Family Friendly Perks : It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

Beyond the Basics : From retail discounts to referral incentive awards-small perks can make a big difference.

For more information on benefits by country visit : https : / / spgbenefits.com / benefit-summaries

Global Hiring and Opportunity at S&P Global :

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert :

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment / delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race / ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to :   EEO.Compliance@spglobal.com  and your request will be forwarded to the appropriate person.

US Candidates Only :     The EEO is the Law Poster http : / / www.dol.gov / ofccp / regs / compliance / posters / pdf / eeopost.pdf   describes discrimination protections under federal law.   Pay Transparency Nondiscrimination Provision - https : / / www.dol.gov / sites / dolgov / files / ofccp / pdf / pay-transp_%20English_formattedESQA508c.pdf

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