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Learning Environment Specialist

Learning Environment Specialist

Indian School of BusinessHyderabad, Republic Of India, IN
10 days ago
Job description

Job Purpose

Execute the operational backend of course delivery : configure systems (Atrium / LMS), run calendars, logistics and IT / AV, drive evaluation triggers, ensure data accuracy, and complete finance / administration workflows.

Job Outline

Systems & content readiness :

  • Upload Faculty Profiles and Course Outline on Atrium
  • Create LMS courses;

grant access to Faculty / AAs / students

  • Manage post‑bidding updates;
  • accuracy checks on links / assets;

    • maintain Zoho status.

  • Course Pack creation for assigned course in the correct sequence and the right documents

    • Scheduling & communication :

  • Build personalised schedules
  • Send weekly schedule to support teams
  • Send dry‑run invites for Visiting Faculty;

    • coordinate Pre‑Term meetings (joint with AM)

  • Dispatch operational communications (instructor handbook, schedule / pack announcements).
  • Block calendars for students and faculty

    • Logistics & IT / AV :

  • Manage end‑to‑end faculty and guest logistics;

    • coordinate IT / AV

  • Manage course video recordings.
  • Evaluations ops : Trigger LMS mid‑term and end‑term evaluations per AM’s windows;

    • basic collation as needed.

    Finance & compliance :

  • Collect Visiting Faculty documents
  • Upload Faculty Teaching Hours on Salesforce;

    • submit payment documents

  • Liaise with Finance for payment release.
  • Budget tracking & reporting : Track budget elements;
  • maintain spend logs;
  • flag variances;
  • maintain class scheduledata;
  • generate weekly / term reports;

    • support faculty ratingsconsolidation.

    Joint activities :

  • Important Activities email & Pre‑Term with AAs (AM leads content;
  • Sr. Associate / Associate manages invites / minutes);

    • final AA hand‑off (joint).

    Job Specification

    Knowledge / Education

    Bachelor’s degree

    Specific Skills

  • Strong operations execution;
  • LMS / Atrium / Salesforce / Zoho proficiency;
  • logistics & IT / AV coordination;
  • high attention to detail;
  • clear written communication;

    • basic Excel / reporting.

    Desirable Experience

    2–4 years

    Job Interface / Relationships :

    Internal

    ASA team (AM & SA), IT / AV, Finance, LRC, Commercial, FAO, IAA

    External

    Faculty, Guest Speakers, Content / LRC vendors, External logistics partners

    Key Responsibilities and % Time Spent

    Systems & content readiness (Atrium uploads, LMS setup / access, link checks, post‑bid) - 30%

    Scheduling ops & comms (personalised schedules, weekly schedule to teams, invites) - 15%

    Evaluations ops (LMS triggers for mid / end‑term, basic collation) - 10%

    Logistics & IT / AV coordination (faculty / guest logistics, dry‑runs, recordings) - 20%

    Finance & compliance (VF docs, teaching hours in Salesforce, payments processing) - 10%

    Budget tracking (logs, variance flags) - 5%

    Data & reporting (class schedule data, dashboards, ratings consolidation) - 7%

    Joint planning & final AA hand‑off - 3%

    Total - 100%

    KPI - Systems & content readiness

    Measure - Atrium uploads + LMS setup / live ≥ T-5 working days before start

  • Target - 100% live by T-5;

    • 0 Day-1 access blockers

  • Data Source - Atrium activity log;

    • LMS publish log

    KPI - Link / asset accuracy

    Measure - Broken links or missing assets at go-live

    Target - ≥99.5% accuracy

  • Data Source - Link checker report;

    • QC checklist

    KPI - Evaluation execution

    Measure - LMS triggers sent for Mid / End-term as scheduled

    Target - 100% on-schedule triggers

    Data Source - LMS eval logs

    KPI - Logistics reliability

    Measure - Class disruptions attributable to logistics / IT-AV

    Target - 0 disruptions

  • Data Source - Incident log;

    • IT / AV tickets

    KPI - Finance TAT

    Measure - Faculty payments processed within agreed TAT after complete docs

    Target - 100% within TAT

  • Data Source - Finance tracker;

    • Salesforce hours

    KPI - Reporting cadence

    Measure - Weekly schedules / dashboards sent on time

    Target - 100% on-time

  • Data Source - Weekly distro;

    • Zoho status

    KPI - Budget tracking

    Measure - Variances vs plan detected and escalated

    Target - Flag >

    threshold within 1 BD

  • Data Source - Budget tracker;

    • variance log

    KPI - Data integrity

    Measure - Teaching hours, profiles, Atrium updates recorded promptly

    Target - 100% within 1 BD of event

  • Data Source - Salesforce entries;

    • Atrium logs

    KPI - Access SLA

    Measure - Student / Faculty access issues turnaround

    Target - ≤8 business hours to resolve

    Data Source - IT / LMS ticketing system

    KPI - Video capture compliance

    Measure - Required session recordings completed and stored

    Target - 100% where applicable

  • Data Source - Recording roster;

    • storage log

    Any Other Significant Input

    Weekend and late evening work involved depending on the requirements of courses / Guest sessions / Academic area wise info sessions.

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    Learning Specialist • Hyderabad, Republic Of India, IN