Product Support Specialist - Kore / Kepler

Highlight of the engagement opportunity

• Nature of role : Full time
• Number of years of experience expected : 4 years.
• Areas of experience preferred : Bachelor’s degree in computer science, Information Technology, Finance, or a related field
• Educational qualification expected : BTech / Product courses / other relevant courses
• Additional qualifications / certifications required : Results-oriented with a track record of delivering similar experience
• Additional certifications preferred : Experience with ticketing systems
• Preferred geography of previous work experience : India
• Communication : Excellent written and verbal communication skills, with the ability to articulate complex technical issues to both technical and non-technical stakeholders
• Technology proficiency preferred (non-mandatory) : Selenium, playwright.

Acies is seeking a highly motivated and customer-focused Support Engineer to join our Customer Support team. The successful candidate will be the first point of contact for our B2B clients, providing initial technical assistance and issue resolution for our software products across the treasury, risk, finance, and regulatory compliance domains. This role requires a blend of technical aptitude, problem solving skills, and excellent communication to ensure client satisfaction and efficient support delivery.

Key responsibility areas :

Other important information :

Selection process :

We seek to be transparent during the selection process. While the actual process may vary from the process indicated below, the key steps involved are as follows :

For any additional queries you may have, you can send a LinkedIn InMail to us, connect with us at https : / / www.acies.consulting / contact-us.php or e-mail us at careers@acies.holdings.

How to reach us :

Should you wish to apply for this job, please reach out to us directly through LinkedIn or apply on our website career page - https : / / www.acies.consulting / careers-apply.html