Customer Service Executive

About Aliens

Tattoo At Aliens Tattoo, we don’t just sell tattoos — we create meaningful experiences. As pioneers in the tattoo industry, we blend creativity, storytelling, and professionalism to deliver world-class body art and client service.

Role Summary

As a Sales Executive, you'll be the first point of contact for high-intent tattoo inquiries.

Your role is to guide potential clients through their journey — from enquiry to consultation and final booking — ensuring a seamless and high converting sales experience.

Key Responsibilities

Lead Management : Handle all inbound and outbound leads across calls, chats, and CRM systems.

Sales Execution : Convert enquiries into booked consultations and close high-value deals.

CRM & Dialler Usage : Work efficiently on Zoho CRM and Ozonetel dialler to manage follow-ups and call targets.

Consultation Scheduling : Book, confirm, and follow up on consultation appointments.

Client Engagement : Deliver an exceptional client experience aligned with Aliens Tattoo’s values.

Retention Sales : Upsell, cross-sell, and secure repeat business from existing clients.

Coordination : Work closely with studio managers and tattoo artists to ensure smooth handovers.

Reporting & QA : Maintain clean CRM data, meet daily reporting standards, and implement QA feedback.

What Success Looks Like

High lead-to-consultation and consultation-to-sale conversion rates Consistently meeting or exceeding monthly sales targets Maintaining excellent QA scores and client satisfaction (NPS)

Zero overdue follow-ups and clean CRM hygiene

Key Skills & Competencies

Strong communication and persuasive sales skills

CRM (Zoho), dialler (Ozonetel), and chat platform (Gupshup) proficiency

Goal-driven and self-motivated with a strong sense of ownership

Ability to handle objections and close high-ticket deals Passion for the creative industry and customer-first approach