Job descriptionExperienced in Application Service Delivery ManagerFamiliar with ITIL frameworkITIL V3 Foundation CertifiedCo-ordinate with team for the incident resolutionExperienced in creation of documentation for transition, knowledge Acquisition and stabilization phaseCreate and monitor the dashboards on regular basisPrepare reports required for regular scheduled meetings as well as adhoc meetingsReady to work in Europe shifts and flexible to be available as required during the US working hours.