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Team Leader Operations||Immediate Joiner

Team Leader Operations||Immediate Joiner

ConfidentialBhopal
22 days ago
Job description

Key Deliverables :

  • Lead and manage a team of 15-20 members to ensure performance meets quality and productivity standards
  • Monitor KPIs, including AHT, shrinkage, and attrition, and provide coaching to improve performance
  • Handle escalations, offering floor support to resolve issues swiftly
  • Identify and implement process improvements for enhanced team performance and client satisfaction

Role Responsibilities :

  • Drive team performance, ensuring targets for KPIs are met consistently
  • Maintain clear communication with clients to align on expectations and deliverables
  • Regularly review team performance, providing feedback and coaching
  • Manage reporting, documentation, and performance tracking for senior management

    • Skills Required

    Attrition, AHT, Bpo Operations, CSAT

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    Team Leader • Bhopal

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