Senior Network Engineer

Role : Senior Network Engineer

Work Location : Thane, Maharashtra

Total Experience : 6 + years

Shift :

US Shift Hours & Rotational Shift

Company Profile AMSYS Group

We pride ourselves on 23+ Years of excellence based on the principles of integrity, Honor, and mutual gain. As future decisions are made, we are always keeping in mind the prosperity of the AMSYS Family. Amsys IT Services Pvt Ltd is part of this group based in Mumbai.

Website :

http : / / www.amsysis.com

Summary :

We are looking for an

Senior Network Engineer Level 3

to join our dynamic team providing 24x7 support to our clients' network infrastructure. The ideal candidate will have extensive experience in

network troubleshooting, firewall deployment, and infrastructure monitoring

while supporting a

diverse set of clients

in a fast-paced, operational environment. You will be responsible for diagnosing and resolving complex network issues, managing network devices, and maintaining a clean and efficient network environment. This position requires a thorough understanding of various network technologies, including routing, switching, firewall management, and SDWAN, with hands-on experience remoting into devices across multiple client sites.

Key Responsibilities :

Network Troubleshooting & Support :

Provide

L3 network support

for troubleshooting issues related to

routing, switching , and

firewall configurations

across

multiple client environments .

Remotely access devices at various

client locations

to perform diagnostics, troubleshooting, and resolution of network-related issues.

Collaborate with NOC, SOC, and Help Desk teams to resolve escalated tickets within

SLAs

while ensuring proper documentation and ticket updates.

Monitor network traffic, identify bottlenecks, and proactively resolve network issues.

Firewall Management & Configuration :

Deploy and manage firewalls

(Fortinet, Palo Alto, WatchGuard) to ensure secure network communication and compliance.

Create, update, and maintain

firewall rules and configurations

to accommodate evolving network requirements.

Troubleshoot and resolve

firewall-related issues , ensuring proper network segmentation and security policies are in place.

Infrastructure Monitoring & Documentation :

Monitor the health and performance of the

network infrastructure , ensuring continuous uptime and reliability.

Maintain

clear, concise documentation

for network configurations, changes, troubleshooting steps, and solutions.

Implement regular

network audits

to ensure the infrastructure remains organized, secure, and well-maintained.

Ensure network

cleanliness and efficiency

by removing obsolete configurations, unused IPs, and outdated network devices.

SD-WAN and Cloud Network Management :

Configure and manage SD-WAN solutions

and associated controllers for

cloud-managed network devices .

Assist in the setup, deployment, and troubleshooting of SD-WAN networks across multiple client sites.

Collaborate with clients on the setup and integration of

cloud-managed network devices

and SD-WAN controllers (e.g., Meraki, Aruba).

Client Communication & Issue Resolution :

Interact with clients and stakeholders to ensure timely resolution of network-related issues, ensuring

customer satisfaction .

Maintain a

high standard of communication , ensuring clients are informed about ongoing issues, progress, and resolutions.

Training & Mentorship :

Provided guidance and mentorship to junior support engineers and NOC team members.

Assist in

knowledge transfer

and training for internal teams, ensuring consistent processes and quality service.

Required Skills and Qualifications :

9+ years of experience

in network support, with

L3-level expertise

in troubleshooting complex network issues in a

24x7 NOC, SOC, and Help Desk environment .

Extensive experience with

networking technologies

including

routing, switching , and

firewall management

(Fortinet, Palo Alto, WatchGuard).

Hands-on experience with

Juniper, HP Aruba ,

Cisco Meraki ,

Palo Alto ,

Fortinet , and

WatchGuard

firewalls and devices.

Strong knowledge of

SD-WAN technologies

and the configuration of

cloud-managed network devices .

Experience working with

Azure

and

AWS

network configurations is a plus.

Proficient in

network monitoring tools

and diagnostic utilities.

Ability to

remotely manage and configure devices

across a wide range of makes and models.

Strong troubleshooting skills

with the ability to work under pressure in a

fast-paced environment .

Excellent communication skills to interact with clients and document technical processes clearly and concisely.

Preferred Certifications :

Cisco CCNP, Fortinet NSE, Palo Alto Networks PCNSE, AWS Certified Solutions Architect , or similar certifications.

SD-WAN certifications

(e.g., Meraki SD-WAN, Fortinet SD-WAN).

Azure Networking Associate

or

AWS Certified Advanced Networking

certification is a plus.

Why Join Us?

Join a

24x7 NOC, SOC, and Help Desk team

working with cutting-edge technologies.

Opportunity to

work with diverse client environments

across different network devices and architectures.

Competitive salary, benefits, and a chance to

grow within the company .