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Senior Branch Manager
ConfidentialPatna, Kolkata, Ranchi3 days ago
Job descriptionEnsure smooth functioning of daily branch operations in accordance with company policies and regulatory guidelines. Monitor risk, audit, and compliance processes; implement corrective actions when necessary. Oversee cash management, branch safety, and administrative procedures. Lead, mentor, and manage a team of relationship managers, sales officers, and operations staff. Set performance goals, monitor achievements, and implement training or corrective plans. Foster a customer-first culture and ensure high employee engagement. Resolve high-level customer escalations and queries with prompt and effective solutions. Build and maintain long-term relationships with key customers. Ensure a high Net Promoter Score (NPS) and overall customer satisfaction. Bachelor's degree in Business Administration, Finance, Marketing, or related field (Master's or MBA preferred). 7–12 years of experience in branch banking, financial services, or retail operations, with at least 3–5 years in a managerial role.
Key Responsibilities :
Business Development & Sales :
- Drive revenue and profitability through branch-based sales and cross-selling of products.
- Develop and execute branch-level business plans.
- Identify local market opportunities and build strategic partnerships.
Operations & Compliance :
Team Leadership & Performance :
Customer Experience :
Qualifications :
Skills Required
Business Development, Sales, Risk Management, Auditing
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Branch Manager • Patna, Kolkata, Ranchi
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