Relationship Manager - Employee Banking

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Summary

Creates and conducts proposal presentations for the portfolio assigned.

Responsible to maintain cordial relationship with the corporate clients.

Drive revenue growth to the business with the existing and new corporate customers.

Ensure knowledge about the market all times to upgrade and rise up to the occasion.

Ensure that individual targets are met, along with group targets.

Ensure productivity and cross-sell various products.

Focus on acquiring new clients - identification of targets

Plan the client acquisition strategy.

Resolving customer queries and other service issues to maintain customer satisfaction and to meet client excellence.

Leveraging business from new and established client relationships.

Managing both assets and liabilities.

Key Responsibilities

Strategy

Meet the business objectives initiated by the respective country Retail Clients business

Customer focus need-based selling

Deepen customer relationship and maximize penetration

Fullfills corporate employees' banking needs including payroll and other retail products.

Business

Achieve personal sales target

Segment focus, customer focus needs-based selling

Actively reducing Non- funding, Sales Error and Increase the Premium Sourcing.

Job requires generating referrals / cross-selling other products of the bank, such as investments,

insurance, mortgages, credit cards ,personal loans

etc All relevant internal and external certification to be completed prior to referring / selling wealth products.

Help Drive the Employee Banking one bank agenda

Processes

Operational quality -

Errors free customer application & documentation

Responsive and responsible selling

Practice appropriate sales and marketing

Risk Management

Conduct CDD, MLP & TCF diligently

Zero tolerance - Fraud, Mis-selling

Attend training, acquire knowledge and apply to job function

Governance

Adhere to all policies, guidelines and procedures, comply with local regulatory requirements

To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager

Key stakeholders

Direct Sales - Corporate Salary account

Qualifications

Must be a graduate. MBA's will be preferred.

Sales experience of at-least 1 year in the FMCG, Office automation or Retail Banking industry would be an advantage.

Experience in handling Deposit and Asset Products of a Bank would be an advantage but not a pre-requisite.

Good knowledge of the selected market and customer segments would be an advantage.

Strong communication and negotiation skills with the ability to influence outcomes.

Strong inter-personal skills, which encourages and promotes enthusiasm and team spirit.

All relevant internal and external certification to be completed prior to referring / selling wealth products.

Valued Behaviours

Do the right thing : Be brave, be the change; Think client; Live with integrity

Never Settle : Continuously improve and innovate; Simplify; Learn from your successes and failures

Better together : See more in others; How can I help? Build for the long term

Skills and Experience

Prospecting

Product knowledge

Upselling & Cross selling

Time management

Willingness to learn

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we : Do the right thing

and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle,

continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together,

we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance,

with flexible and voluntary benefits available in some locations.

Time-off

including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working

options based around home and office locations, with flexible working patterns.

Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation,

one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.