Back Office Executive| International BPO

Job Description

Roles and Responsibility

Handle customer inquiries and resolve issues professionally and courteously.

Provide timely and accurate information about products or services.

Build strong relationships with customers to ensure long-term satisfaction.

Collaborate with internal teams to resolve complex customer complaints.

Maintain high product knowledge to address customer concerns effectively.

Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

Excellent communication and interpersonal skills.

Ability to work in a fast-paced environment with multiple priorities.

Strong problem-solving and analytical skills with attention to detail.

Proficient in using computer systems and software applications.

Ability to adapt to changing situations and priorities.

Strong teamwork and collaboration skills with a positive attitude.

Requirements
Good communication skills bpo call center