Talent.com
No longer accepting applications
Cluster Optometrist

Cluster Optometrist

ConfidentialKollam, India
4 days ago
Job description
  • About LenskartWith a mission to give India a vision, Lenskart.com is Asia's fastest growing eyewear company. Lenskart's products include prescription eyewear, contact lenses and sunglasses, all equipped with the customers' eye powers. Backed by IDG Ventures, Unilazer Ventures and TPG Capital, Lenskart has grown its array of services exponentially.
  • About the RoleThe role of Cluster Optometrist at Lenskart revolves around a combination of a perfect blend of optometry and optical retail. He / she plays a pivotal role in upskilling the front end retail staff on the professional optometry grounds. They are responsible to deliver the best customer experience by leading the example in driving the key business metrics with their optometric approach. Their key deliverable in business includes maintenance of eye test quality and dispensing standards throughout as per Lenskart norms.

    • Responsibilities

    Area Activities expected to be performed by a Lenskart Cluster Optometrist

    Store Visit

    • Must visit assigned stores in Lenskart uniform and manage the complete Technical and Functional part of Lenskart stores.

      • In Store Duty

    • Act as a Mentor and Coach to Fresher Optometrists. Help them with Sales Pitch, Technical Dispensing Guidance, Troubleshooting, Customer Query Handling etc.
    • Must also work as a store optometrist during busy hours, high sale days or to cover

      • shifts of those who are on leave. Check eye test, QC drawers, Wooqer entries, CL expiry,

      merchandise, Instrument calibration, KMT products etc.

    • To ensure the Store NPS is achieved by training, troubleshooting, tracking detractor and

      • lead by example

      Manpower

    • To welcome new talent from market, conduct interview and on board. Initiation Prepare

      • and conduct meetings with respective AOMs to discuss reviews, performance or

      proposals

      Training

    • For new staff - Undertake regular reviews, analyse SOPs such as eye test, quality check,

      • dispensing, contact lens, troubleshoot, deliver to measure the impact of training on

      store performance. Identify and Train the Store staff to help them achieve their goals

      Audit

    • Periodically audit their eye test and dispensing performance

      • Team Leader

    • Wear multiple hats of Team leader, Bench, Senior, Consultant Optometrist to support store team

      • Revenue

    • Maximise In-Store Revenue through Optometrists through continuous training, periodic

      • reviews, increasing number of eye tests done at store and reducing returns

      Team Work

    • Work as a member of Business Team to accomplish goals and objectives. Participate in

      • regional, departmental, executive, operational meeting as appropriate

      Documentation

    • Maintain documentation and Report daily to PS regional manager on store visit

      • Summary

      Working Hours

    • Same as store shift and as per business needs. Must work on weekends and public holidays to support store business

      • Personal attributes & competencies

    • Minimum qualification : Diploma in Optometry with minimum 3 years of retail experience and a good track record
    • Good Knowledge in Optometry, Refraction, Eye Wear Products, Dispensing and Measurements
    • Must be ready to travel anywhere in India as per Business requirements
    • Passionate about Sales, Retail, Customer service and Training
    • Good understanding of market and product analysis
    • Must have leadership qualities such as - lead by example, coaching, motivating, great communication and

      • never give up attitude

    • Energy, influence, 10 x think / entrepreneur mind-set etc.

      • Skills Required

      Training, Instrument Calibration, Optometry

    Create a job alert for this search

    Optometrist • Kollam, India