Operations Head - Travel Sales (USA)

Job Summary : We are seeking a dynamic and experienced Operations Head to spearhead the setup, launch, and growth of our Online Travel Agency (OTA) business. The ideal candidate will lead the Meta search engine integration (Skyscanner, Kayak, etc.) , establish and manage the PPC team , and develop a scalable and profitable operations structure. This role requires a blend of hands-on execution and strategic leadership.

Key Responsibilities : 1. Business Setup & Strategy Lead the full setup of OTA operations from scratch.

Define and execute short-term and long-term business plans.

Collaborate with tech, marketing, and finance teams to align all functions.

2. Meta Search Integration Identify and onboard meta partners (Skyscanner, Kayak, Wego, etc.).

Oversee API integration, rate publishing, and commission structures.

Ensure compliance with each meta's requirements and performance metrics.

3. PPC Team Leadership Recruit, train, and manage a high-performing PPC team.

Design, implement, and scale paid search campaigns (Google Ads, Bing Ads, etc.).

Optimize campaigns for CPL, ROAS, and other key metrics.

4. Vendor and Tech Partnerships Collaborate with GDS and consolidators for flight and hotel inventory.

Work with tech vendors to build or customize the OTA platform.

Ensure data accuracy, availability, and system uptime.

5. Operations & Customer Journey Design SOPs for bookings, cancellations, refunds, and customer service.

Set up CRM and automation tools for lead nurturing and customer retention.

Monitor and improve operational efficiency and user experience.

6. Reporting & Optimization Track business KPIs and team performance.

Generate weekly / monthly reports for executive management.

Use data insights to drive continuous improvement.

Key Requirements : Proven experience (5+ years) in OTA, travel tech, or digital marketing operations.

Hands-on experience setting up and managing Meta and PPC campaigns .

Strong understanding of travel booking platforms, APIs, and GDS integration.

Excellent leadership, communication, and problem-solving skills.

Ability to work under pressure in a fast-paced startup environment.

Preferred Qualifications : Experience working with platforms like Skyscanner, Kayak, Google Flights, Wego .

Background in managing international PPC campaigns (US, UK, etc.).

Knowledge of CRM systems, automation tools, and OTA back-end systems.

Prior involvement in setting up a travel agency or travel product line.

What We Offer : A key leadership role in building a travel business from the ground up.

Competitive salary + performance bonuses.

Entrepreneurial environment with decision-making freedom.

Opportunity to shape the future of online travel in a growing company.