Customer Support Executive

Company Description

Cookd is a digital-first FMCG brand that’s reimagining how India cooks. We create smart

food innovations like All-in-One Masala Mixes developed by professional chefs and

deliver to customers across the world. We make cooking easy, quick, and delicious,

giving every kitchen the upgrade it deserves.

Now, we are expanding our business further and therefore, we are open to onboarding

one customer success manager, who is passionate to serve the customers and hungry to

grow in the career very fast and ready to learn a lot for that growth.

Qualifications

• 3 to 5 years of customer handling experience.
• Excellent verbal and written English communication skills.
• Strong customer-handling and problem-solving abilities.
• Ability to multitask and manage time-sensitive responsibilities (e.g, Customer

response, COD allocations, pending orders).

dashboards.

Roles and Responsibilities

customer experience.

customer query resolutions are maintained.

sales and marketing team, to ensure the best customer experience.

to customer experience.

trackers to achieve maximum productivity from the team on customer experience.

resolutions, RTO closures, social media query resolutions & Abandoned Carts

closures TAT are maintained.