Account Manager, EMEA - India

All roles at JumpCloud are Remote unless otherwise specified in the Job Description.

About JumpCloud

JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.

About the Team :

The International Expansion Team at JumpCloud drives customer relationships and plays a vital role in the Customer Revenue Team. Our Account Managers are responsible for achieving Net Revenue Retention and providing direct-paying customers with a path to realizing additional value from JumpCloud. Our expansion in the international market is the fastest growing, and our customers are taking advantage of JumpCloud's feature set to help drive cost savings by consolidating point solutions.

Key Responsibilities :

• Focus on growing customers' usage of JumpCloud by identifying, qualifying, and closing expansion opportunities
• Reach out to customers to discuss renewals, identifying cost savings and new feature requirements
• Conduct regular business reviews outside of renewal periods and provide optimization recommendations and new product offerings
• Close renewals from start to finish for accounts ranging from $50k to $1m ARR
• Collaborate with cross-functional teams, including Customer Support Managers, Product, and Technical Support Teams, to ensure excellent product outcomes for customers
• Build strong and trusting relationships with customers and internal stakeholders
• Expand sales within a portfolio of approximately 200 existing accounts using strong forecasting and funnel management processes
• Deliver regular outbound campaigns on new product updates, partnering with Product and technical resources
• Achieve commercial outcomes by running a consistent sales process, setting next-step expectations, and negotiating contracts with customers
• Evaluate core usage trends, articulate JumpCloud's value, and provide strategic recommendations during business reviews

Requirements :

Preferred Qualifications :

Work Environment :

Why Join JumpCloud

Where you'll be working / Location :

JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.

This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role.

Language :

JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.

Why JumpCloud

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You'll work with amazing talent across each department who are passionate about our mission. We're out of the box thinkers, so your unique ideas and approaches for conceiving a product and / or feature will be welcome. You'll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.

One of JumpCloud®'s three core values is to 'Build Connections.' To us that means creating ' human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.' - Rajat Bhargava, CEO

Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.  Please note JumpCloud® is not accepting third party resumes at this time.

JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Scam Notice :

Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.

All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal / financial information and contact us immediately at [HIDDEN TEXT] with the subject line 'Scam Notice'

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Skills Required

Forecasting and funnel management