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Senior Travel Consultant

Senior Travel Consultant

WNSTiruppur, IN
3 days ago
Job description

WNS - Vikhroli is hiring for GDS - Travel Process.

Minimum 1 year of flight booking / reissue / refunds experience on GDS (Amadeus / Sabre / Galileo) is mandatory.

Interested candidates can share their updated resumes to ruhi.shaikh@wns.com / 8657894962

Contact person - HR Ruhi Shaikh

Key Responsibilities

  • Book international flights via GDS systems like Amadeus, Sabre, or Galileo.
  • Expertly handle flight reissues, exchanges, and refunds in accordance with diverse airline fare rules and policies.
  • Troubleshoot and resolve complex travel-related issues, such as flight cancellations, delays, and schedule changes, often under pressure.
  • Provide up-to-date and accurate information on airline alliances (e.g., Star Alliance, Oneworld), airline regulations, visa requirements, and relevant geographical factors affecting travel.
  • Advise clients on the most efficient and cost-effective routing, considering alternative airports, flight options, and preferred vendors.
  • Maintain accurate and detailed records of all client interactions, travel bookings, and payments.
  • Communicate with clients effectively through multiple channels (phone, email) to provide travel options, policy guidance, and exceptional customer service.

Required Skill Set

  • GDS Proficiency : In-depth, recent working knowledge and hands-on experience with a major Global Distribution System (e.g., Sabre, Amadeus, Galileo).
  • Fares and Ticketing Expertise : A strong understanding of ticketing, fare rules, taxes, and complex fare construction for international travel.
  • Airline Systems Knowledge : Familiarity with major airline alliances and their routing benefits, as well as airline-specific policies for reissues, exchanges, and refunds.
  • Geographical Expertise : Extensive knowledge of world geography, including major cities, airport codes, and travel logistics in various international regions.
  • Booking and Reservation Software : Proficiency with Microsoft Office Suite, CRM software, and internal travel management tools.
  • Attention to Detail : Meticulous planning and organizational skills are crucial to avoid costly errors in complex itineraries.
  • Problem-Solving : Decisive and successful problem-solving skills to navigate unexpected travel disruptions.
  • Communication : Excellent verbal and written communication skills to effectively relay complex travel information to corporate clients.
  • Customer Service : The ability to listen, empathize, and maintain composure while providing superior customer service to VIP clients.

    • Location

    WNS, Gate no. 4, Plant 11, next to Bharat Petrol pump, Godrej & Boyce Complex, Vikhroli West.

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