Head of Sales - BPM

Job Title : Sales Head - BPM

Location : Bangalore

Job Type : Full-time

Job Summary :

We are seeking an experienced and dynamic Sales Head to lead the sales function of our contact center division. This role requires a strategic thinker with a proven track record in outbound / inbound sales, team leadership, and client acquisition across domestic and / or international markets. The ideal candidate should bring strong domain knowledge of contact center operations and deep understanding of service-based sales models.

Key Responsibilities :

• Develop and implement strategic sales plans to achieve organizational goals and revenue targets.
• Define short-term and long-term sales objectives aligned with business goals.
• Identify emerging markets and opportunities within contact center services.
• Lead, mentor, and manage a high-performing sales team (field and inside sales).
• Set performance goals, conduct regular reviews, and ensure continuous development of team capabilities.
• Motivate teams to exceed sales targets and KPIs.
• Build and expand the client base by identifying potential business opportunities.
• Lead proposal development, RFP / RFQ responses, and client presentations.
• Represent the company in client meetings, conferences, and industry events.
• Establish and maintain strong relationships with key clients.
• Ensure client satisfaction and repeat business through exceptional service delivery coordination.
• Own the P&L for the contact center sales function.
• Track and analyze sales metrics and trends to drive business decisions.
• Collaborate with operations, marketing, and delivery teams to align service offerings with market needs.
• Provide market intelligence and feedback for service enhancement and innovation.

Required Qualifications & Skills :

Preferred :

Note : This position is open only to candidates with experience in BPO Services sales.