ERP Senior Consultant-Tech

strictly confidential job description Job Holder : Job Title : Subordinates : Company Objectives : Job Holders Objective : CRM Technical Application Consultant None To sell business software solutions with consultancy and systems integration services To provide in-depth knowledge of the Microsoft Dynamics application and evaluate the customer's business processes against the standard Microsoft Dynamics functionality. RESPONSIBILITIES Participates in every aspect of the implementation from analysing the customer's business requirements to configuring the Microsoft Dynamics CRM application to meet the customer's needs. Collaborates with stakeholders throughout the organisation to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current business processes.Provides in-depth knowledge of the Microsoft Dynamics CRM application and evaluates the customer's business processes against the standard Microsoft Dynamics CRM functionality. Is responsible for documenting the business requirements which express what actions a solution must take and what outcome is expected. Is responsible for configuring and customising the Microsoft Dynamics CRM application to achieve the customer's business requirements.Facilitates the customer's decision-making process and develops the functional design document that will drive the development process (if modifications / customisations are required, either to processes or to the Microsoft Dynamics CRM application.)Provides guidance for business decisions from a technical perspective on issues such as : performance, scalability, reliability, and security. Defines the implementation and migration specification, making recommendations on hardware sizing and software upgrades.Test reports for validity of results, accuracy, reliability, and conformance to established standards.Executes planning and implementation of system tests to ensure functionality, configuration, and data comply with specifications and standards. Conducts or supports training for technical and IT management staff as defined in project scope. Has awareness of the prescribed Microsoft Dynamics implementation methodology, SureStep; understands the key activities related to installation and environment setup TYPICAL ACTIVITIES Diagnostic Prepare and conduct business process analysisSet up application for Fit Gap AnalysisConduct Fit Gap AnalysisDocument and present results of diagnostic phaseSupport license definition and service estimations for functional tasks Analysis Conduct Key User trainingPrepare and conduct business requirements workshopsSet up application for Fit Gap AnalysisConduct Fit Gap AnalysisDocument and present results of analysis phase Design Create development design specificationsCreate design documents for customer understanding and acceptancePresent documentation and application design to customerSystem configurationsConduct feature testing of standard and independent software vendor (ISV) solution functionalityAssist in the identification and creation of process test scenarios Development Assist with the preparation of training and other documentationConduct function testing with developer and customerDeploy security rolesAssist in the creation of User Acceptance test scriptsConduct data acceptance testingConduct process testing Support End User training as defined in the project scope Deployment Conduct Key User training (in case of Rapid Implementation)Create process and User Acceptance Test planConfigure live environmentConduct process and User Acceptance test together with the customer to ensure functionality, configuration, and data are as expectedSupport End User training as defined in the project scope Operation Go-live supportResolve pending issuesFinalize documentation KEY DELIVERABLES Implementation and Development of Business SystemsClient Involvement and ManagementPersonal DevelopmentCross Company and Inter-Company RelationshipsInvolvement & Achievement of Company Targets and Goals STANDARDS OF PERFORMANCE Implementation and Development of Business Systems Performance is satisfactory when : Client requirements are scoped, mapped and specified accuratelyThe company's project management methodology (including documentation) has been applied during customer implementationsConsulting services are delivered according to agreed project plansEnsure all clients have the appropriate upgrades and patchesThe processes for all aspects of the system implementation are defined, agreed with the team and successfully implemented.Data migrations are defined, agreed and successfully implementedBilled work is averaged out at more than target utilisation, which target will be published from time to time All work is undertaken in accordance with the appropriate paperwork, which must be signed-off by the clientClient Involvement and ManagementPerformance is satisfactory when : Clients are satisfied with services deliveredClients are kept informed with progress and issues as appropriateSupport is given to other consultants and sales staff as required Customer issues are resolved within the agreed lead-time for support processes where these are allocatedSell-on potential from existing clients is highlighted and managed All engagements are conducted in a professional and courteous mannerPersonal Management and DevelopmentPerformance is satisfactory when : Targets and plans set and agreed (including training plans and certifications) are achievedKnowledge of the relevant products we supply is constantly expanding, as well as having an overview understanding of future developmentsA working knowledge of the relevant business processes is demonstratedA satisfactory balance is achieved between chargeable work, non-chargeable work, personal development etc.Timely support is provided to all other individuals and teams in the company in support of company objectivesCross company and Inter-company relationshipsPerformance is satisfactory when : Regular communication is maintained with the Operations Manager and relevant Project Manager(s) to ensure that they can effectively plan project resource requirements and monitor risksA courteous and effective working relationship is maintained with all other colleaguesThe response to internal requests for information, documentation or support is prompt and pleasant Relevant knowledge or information is pro-actively shared with colleaguesThere are no barriers perceived between the staff Feedback from other members of staff is positive Involvement & Achievement of Company Targets and GoalsPerformance is satisfactory when : Continuous improvement in all processes is a way of lifeIndividual contribution is recognised by all members of the teamAlways looking for creative opportunities to help the business achieve its goalsAttendance is made at company meetings Person Profile Educational BackgroundGraduate preferred although considerable industry / business experience would also be considered.Soft SkillsHigh degree of insight and analytical skillTeam-oriented; willing to align work with team's priorities and goalsAble to influence, negotiate and build consensusStrong time management skills and multitasking abilitiesSkilled in organizational changeClear and effective communicationFunctional / Technical Skills2 to 5 years consulting experience in business applications with focus on business modeling and software implementation. Demonstrated ability to : Analyse and understand business problems.Model data and processes. Conduct workshops and training sessions.Plan and carry out system and user acceptance testing. Familiar and experienced in : Core application functionality Implementation MethodologyApplication technology stackPersonal SituationThere will be a requirement to travel to client sites. Able to spend nights away from home without upsetting domestic situation. Able to work extended hours on occasions when required. Must have clean or near clean driving licence.Personality The need for an outgoing personality and strong customer facing skills are essential Job Holders Signature : .