Senior Admissions Counsellor

We’re looking for a Senior Admissions Counsellor who is extremely customer-centric and is excited by the challenges of a new emerging business environment.

As an Admissions Counsellor, you will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process.

You must be comfortable making dozens of calls per day, working with channel partners, generating interest, qualifying prospects and closing sales.

Roles & Responsibilities :

Responsible for managing & converting leads for versatile programs that are in collaboration with renowned Universities

Providing in-depth information to prospective learners, this includes counselling through phone, email, chat and social media.

Identifying references through the existing customer base to increase the sales pipeline

Details pertaining to lead discussions & conversion should be updated real-time on CRM (Leadsquared) software

Responsible for adherence of the inside sales process, tools and data management.

Meet and exceed the given weekly, monthly and quarterly targets in terms of revenue as well as number of enrolments.

Handle Objections and Price Negotiation in order to generate Sales Revenue.

Want to maintain effective communication till the time the learner is onboard

Requirements

Excellent written and spoken communication skills (English proficiency).

5+ years of experience in the admissions counseling.

Strong sales bent of mind, in order to understand and effectively communicate what Digital Nest is offering to its prospective students and close applications.

Approachable and vibrant personality.

Ability to approach any situation with patience and very strong empathy.

Passion to deliver the highest levels of customer service at all times.

Must be a team player with the ability to work independently, prioritize tasks, and meet targets / deadlines.

Basic proficiency in MS Office Suite (Outlook, Word, Excel) is preferable.

Individuals who take a disciplined approach towards building funnels, tracking feedback, prioritizing tasks and overachieving targets and deadlines.