Customer Success Executive

About GreedyGame

GreedyGame is a leading ad-tech company helping mobile app developers and publishers monetize through innovative, user-first advertising products. With over 1,500 apps onboarded, we are redefining mobile monetization with native, rewarded, and gamified ad formats.

Read more about us : Pubscale & Offerwall

Role Overview

As a Customer Success Executive, you'll act as the first line of support. You'll ensure a smooth onboarding experience, assist with basic technical queries, and support day-to-day client operations especially managing inbound queries and performance metrics.

This is an entry-level role ideal for someone with strong communication skills, an interest in ad-tech or mobile apps, and a desire to learn and grow within a fast-paced team.

• Customer Onboarding & Support
• Manage inbound customer tickets via email and chat, ensuring timely resolution.
• Guide clients through integration, SDK setup, and ad placements, ensuring compliance with Google, and app store policies.
• Conduct post-integration audits to validate accuracy and performance.
• Compliance & Quality Assurance
• Review client campaigns and integrations for policy adherence, fraud checks, and ad-quality guidelines.
• Proactively flag compliance risks and collaborate with internal teams to mitigate issues.
• Document and maintain checklists for compliance and quality validation.
• Performance Monitoring & Insights
• Track client KPIs, analyze campaign / ad performance, and share actionable recommendations.
• Partner with cross-functional teams (Tech, Sales, Product) to resolve escalations.
• Maintain and update internal knowledge bases, FAQs, and customer education materials.

What We're Looking For

Soft Skills : Strong written / verbal communication, analytical mindset, and client empathy.

Skills : compliance,onboarding,a / b testing,crm,customer success management

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Skills Required

Compliance, Ticketing Tools, zoho crm, Crm Systems, Onboarding