Product Owner

This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Description

We are looking for a Product owner to join our team. You should value expertise and a passion for the craft of Agile / Scrum. Candidate needs to focus on upcoming industry changes and trends, coordinate the solution design discussions, and focus on organization readiness of all the impactful changes in the team.

Key Responsibilities

Work closely with stakeholders, including customers, business partners, and internal teams, to understand their needs and prioritize product features and enhancements.

Support the development and maintenance of the product roadmap and own the overall backlog of development work, ensuring that all work aligns with the overall strategy and goals

Collaborate with cross-functional teams, including design, engineering, and QA, to ensure that products are developed with high quality and efficiency

Monitor and analyze product performance metrics, identifying areas for improvement and taking action to drive increased adoption and customer satisfaction

Continuously communicate with stakeholders and team members to ensure transparency and alignment throughout the product development process

Experience in US Health Care Plans, payment and funding process is strongly preferred.

Specific business and process knowledge on how users interact with our mobile application and online participant portal including an understanding of the following modules.

General User Experience patterns within Benefit Account

Participant Portal

Claim Module and CPI

HSA and Investment

Responsible for management of JIRA activities like the creation EPICS, user stories and backlog grooming of these stories which drives business requirements, analyses requirements, reprioritizing and scoping.

Conducting refinement meetings, Sprint planning.

Responsible for defining user acceptance criteria and exit criteria for stories.

Coordination between project teams and business users on User Acceptance tests.

Responsible for clarifying the team’s queries on business requirements and priorities.

Coordination towards resolving impediments, challenges, priority bug fixes, release planning, Pre (UAT) and Post release validation of Product feature and control plan monitoring, including coordination with production validators as required.

Collaborates with management, stakeholders, end-users and development partners to recommend and implement changes to product, processes, or business practices.

Coordination with Vendors / Vendor Management on implementation as needed.

Leads and / or provides expertise to functional project teams and may participate in cross-functional initiatives.

Acts as an expert providing direction and guidance to process improvements.

Carry out identifying tasks related to the new design, new communication during evaluation of new products feature.

Assist BA’s and coordinate with them on creating and finalizing Use cases.

Foster internal relationships and collaborations with internal colleagues to communicate project priorities and respond to inquiries.

Use a variety of agile and lean tools and techniques to help the team keep a delivery and learning cadence that helps to remain focused on delivering value against the product vision

Challenge and improve organizational processes.

Qualifications

Requirements :

Any Graduate with 5+ years of experience working in Agile SCRUM development model, with at least 3 years’ experience working as a product owner or Knowledge on roles of Product Owner.

Strong affinity in a customer-facing product organization

Passion for innovation and delivering exceptional customer experiences.

Familiarity using SQL to write basic queries and software development processes a plus.

Strong understanding of product development methodologies and best practices, including Agile and Scrum Methodology, a Certified Scrum Product Owner (CSPO) certification strongly preferred.

Excellent communication, collaboration, and leadership skills, with the ability to work effectively with cross-functional teams

Available for flexible work schedule to have overlap with US onshore teams