Technical Support Engineer

We are looking for

L1 Support Engineer(s) / Technical Support associates

• 4 headcounts to support day-to-day IT operations and act as a key point of escalation for technical issues related to user access, business applications, network connectivity, and end-user devices. The role focuses on timely incident resolution, strong user communication, and adherence to defined SLAs to ensure a high standard of service delivery.

Key Responsibilities

Serve as a primary escalation contact for technical incidents related to user access, applications, networks, and end-user devices.

Support and manage user permissions, group access, mailbox rights, shared folders, and related access requests.

Communicate clearly with users, providing regular updates and ensuring resolution until ticket closure.

Contribute to knowledge base articles, standard operating procedures, and troubleshooting guides.

Work closely with internal IT teams to ensure smooth handover and resolution of issues.

Technical Skills & Experience

Entry-level role with willingness ti be a part of growing team.

Exposure to Service Desk or Technical Support environments (including internships, training, or project-based experience, call-center experience).

Basic understanding of user access management concepts such as Active Directory, MFA, and permission models.

Hands-on experience or working knowledge of Windows and / or Mac OS environments.

Familiarity with enterprise tools and applications such as Outlook, Microsoft 365, VPN clients, and endpoint configurations.

Willingness to learn, follow troubleshooting processes, and grow in a structured IT support environment.

This is an on-site role, with rotational shifts.