Support Engineer - Power Apps & Power Automation

Power Apps & Power Automate Support Engineer Company: Gigmo Solutions Private Limited (Gigmos) Employment Type: Full-Time Work Mode: Work From Office (WFO) Location: Gurgaon, Haryana Experience: 4+ years of relevant Power Platform experience About Gigmos Gigmos is a global technical support and managed services company built on a dual workforce model — a core team of permanent employees supported by a distributed pool of experienced technical professionals. Our workforce operates across 9+ countries, supporting clients in 6+ global languages. Gigmos has been a delivery partner to Microsoft for over six years. We support enterprise customers by providing technical expertise across Microsoft technologies and other business-critical platforms. Why This Role Exists We are looking for an experienced Power Apps & Power Automate Support Engineer with 4+ years of hands-on experience to provide technical support for Microsoft Power Platform solutions used by enterprise customers. The role involves investigating complex customer-reported issues, reproducing problems, identifying root causes, providing appropriate resolutions, and documenting cases accurately. This is a hands-on technical support role requiring strong practical experience with Power Apps, Power Automate, Dataverse, connectors, integrations, and Power Platform environments. Key Responsibilities Power Apps Support - Troubleshoot Canvas and Model-Driven Apps, including formula/expression errors, delegation warnings, control behaviour, performance, and load-time issues. - Resolve data source and connector issues such as authentication, refresh failures, connector limitations, and throttling. - Troubleshoot Dataverse, including tables, columns, relationships, security roles, permissions, and business rules. - Support environment and ALM issues, including solution imports, managed/unmanaged solutions, environment variables, and deployment failures. - Handle licensing and entitlement-related queries, including premium connector requirements. - Investigate complex application performance and functionality issues and identify appropriate root-cause resolutions. Power Automate Support - Troubleshoot Cloud Flow failures, trigger conditions, run-history errors, expressions, dynamic content, loops, and concurrency. - Support Power Automate Desktop/RPA issues, including machine registration, unattended runs, credentials, and gateway problems. - Troubleshoot Approvals, scheduled flows, and integrations with Teams, SharePoint, Outlook, and Dataverse. - Handle throttling, API limits, retry policies, and performance issues. - Troubleshoot DLP policy blocks and governance-related failures. - Analyze complex workflow failures and provide sustainable resolutions rather than temporary fixes. Case Management & Customer Support - Investigate and reproduce reported technical issues before confirming resolutions. - Analyze error messages, logs, telemetry, and flow run history to identify root causes. - Provide clear and accurate customer-facing technical updates. - Document troubleshooting steps, root cause, and resolution accurately. - Take end-to-end ownership of support cases through resolution. - Maintain defined SLA, response time, productivity, quality, and customer satisfaction standards. - Escalate complex issues with complete troubleshooting evidence. - Contribute reusable solutions and troubleshooting guides to the knowledge base. - Collaborate with internal teams and client stakeholders to resolve complex technical issues. Requirements Essential - 4+ years of hands-on experience with Microsoft Power Platform. - Strong practical experience building and supporting Power Apps, including Canvas and/or Model-Driven Apps. - Strong hands-on experience with Power Automate and Cloud Flows. - Working knowledge of Dataverse, connectors, environments, ALM, and Power Platform security. - Strong troubleshooting skills using error messages, logs, telemetry, and flow run history. - Good understanding of APIs, integrations, authentication, permissions, and connectivity issues. - Experience in technical support, application support, enterprise support, or customer-facing technical support. - Experience working with SLA-driven support environments. - Strong written and verbal English communication skills. - Strong analytical and problem-solving skills. - Ability to independently troubleshoot and resolve complex technical issues. - Willingness to work in rotational shifts. - Comfortable working from the Gurgaon office on a full-time basis. Preferred - Microsoft certifications such as PL-100, PL-200, PL-400, or PL-600. - Experience supporting enterprise Power Platform environments. - Exposure to Power BI, Azure, SharePoint, or Dynamics 365. - Strong understanding of Power Platform ALM, DLP policies, and governance. - Experience with Power Automate Desktop/RPA. - Experience handling escalations or complex technical support cases. - Additional language proficiency apart from English. Work & Shift Expectations - This is a full-time Work From Office opportunity based in Gurgaon. - Candidates are required to work from the Gigmos Gurgaon office. - The role follows a rotational shift schedule based on business and client requirements. - Employees are expected to be available and actively working during their assigned shift. - The role follows defined SLA, productivity, quality, and customer-support standards. - Candidates should be comfortable working in a customer-facing technical support environment. Onboarding Selected candidates will complete: - Gigmos onboarding formalities - Background Verification (BGV) - NDA and client security requirements - Client-specific process and technical training - Required technical assessment/certification, if applicable - System and tool setup Employees will begin handling live customer cases after completing the required onboarding and training process. Who This Role Suits This role is suitable for: - Power Platform Support Engineers with 4+ years of experience - Power Apps Developers with strong troubleshooting and support experience - Power Automate Developers with enterprise support exposure - Power Platform Consultants with customer-facing experience - Application/Technical Support professionals with strong Power Platform expertise - Professionals experienced in handling enterprise customer issues, escalations, and SLA-driven support This Role May Not Suit You If - You have only theoretical or training-based knowledge of Power Platform. - You do not have substantial hands-on experience with Power Apps and Power Automate. - You are looking exclusively for a development role without customer support responsibilities. - You are not comfortable working in rotational shifts. - You are not comfortable working from the Gurgaon office. - You are not comfortable with case ownership, SLA-driven support, and customer communication. Key Skills Power Apps | Power Automate | Dataverse | Canvas Apps | Model-Driven Apps | Power Automate Desktop | Connectors | ALM | Power Platform Security | DLP | APIs & Integrations | Technical Troubleshooting | Enterprise Application Support | Customer Support | SLA Management