Virtual Assistant - Operations

About Triple:

Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in:

• Selectively recruiting the top 1% of industry professionals
• Delivering in-depth training to ensure peak performance
• Offering superior account management for seamless operations

Embrace unparalleled professionalism and efficiency with Triple—where we redefine the essence of remote hiring.

Job Summary:

We’re looking for a highly organized, proactive, and detail-oriented Virtual Operations Associate to join our team. This role is ideal for someone who enjoys keeping things organized, working with data and systems, coordinating with people, and making sure tasks move smoothly from start to finish.

You’ll work across a variety of administrative and operational activities, using tools such as Excel/Google Sheets, email, online platforms, and internal systems . The role offers exposure to different business processes and is well suited for someone who is comfortable working independently in a remote environment.

What You'll Do:

• Manage day-to-day administrative and operational activities and ensure tasks are completed accurately and on time.
• Manage emails, spreadsheets, documents, trackers, and online systems , keeping information organized and up to date.
• Conduct online research and information gathering to support business requirements and ongoing projects.
• Maintain and update reports, trackers, databases, and operational records .
• Coordinate with internal teams, follow up on pending tasks, and ensure timely communication and updates.
• Prioritize multiple assignments and manage your workload effectively to meet deadlines.
• Review information carefully, identify errors, discrepancies, or missing details , and take appropriate action.
• Follow established SOPs and processes while continuously looking for ways to improve efficiency and accuracy.
• Handle company and client information with confidentiality, professionalism, and attention to detail .
• Quickly learn and adapt to new tools, software, systems, and workflows .
• Support additional operational or administrative projects as the business grows.
• Consistently maintain high standards of accuracy, productivity, turnaround time, and quality .

What We're Looking For:

• 3+ years of full-time professional/corporate experience in administration, operations, virtual assistance, back-office support, coordination, MIS, or a similar role.
• Strong written and verbal communication skills .
• Bachelor's or Master's degree.
• Strong working knowledge of Microsoft Excel / Google Sheets , including formulas, pivot tables, and data visualization.
• Excellent organization, time management, and follow-up skills .
• Strong attention to detail with the ability to spot errors and inconsistencies.
• Ability to work independently and manage priorities in a remote environment .
• A proactive approach to problem-solving—you don't wait to be told about every issue before taking action.
• Comfortable learning new software, tools, and processes quickly.
• Ability to collaborate effectively with team members and stakeholders.

Good to Have:

• Experience working with US-based clients or teams .
• Previous experience in US healthcare, insurance, medical billing, or healthcare administration .
• Experience working with CRM, project management, communication, or other cloud-based business tools.
• Previous experience in a remote or virtual work environment .

Schedule (US Shifts Only)

• Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Monday - Friday
• Pacific Time - 9:30 p.m. - 6:30 a.m. IST, Monday - Friday

Logistical Requirements

• Quiet and brightly illuminated work environment
• Laptop with Minimum 8GB RAM, I5 8th gen processor
• 720P Webcam and Headset
• A reliable ISP with a minimum speed of 100 Mbps
• Smartphone

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