Team Lead

Job Description

Designation/ Role: Team Leader

Work Timing: Night Shift

Qualifications: Any Graduate

Skills:

• Should have In-depth knowledge in US-Healthcare provider process.
• Experience in Migrating & Handling new Projects.
• Basic knowledge of HIPAA guidelines
• Excellent written and oral communication skills
• Working knowledge of Excel and other Microsoft tools
  
  

Experience: Minimum 6 years' experience in the US calling process.

Job Description

• Graduate from any stream
• Willing to work in any shift.
• Must have min 4 years exp in Voice process
• Must be a TC/TL or Specialist in team handling role.
• Should have handled at least 25 people and should have good people management skills.
  
  

Job Responsibilities

• Distribution of Workload to team members
• Helping the team in handling & resolution of work-related problems, understanding & interpretation of
• Issues and decision making.'
• Provide leadership and focus to the project teams. Responsible for the productivity, quality and overall performance of the projects
• Escalate and follow up for resolution for all issues that affect work.
• Learn and implement new client systems. Co-ordinate and organize training for new joinee as well as for existing members of the team based on the project's requirements.
• Interaction with the clients & taking feedback from clients and formulating Strategies to meet the client's specific needs and expectations.'

Skills Required
Basic knowledge of HIPAA guidelines, Experience in Migrating Handling new Projects, In-depth knowledge in US-Healthcare provider process, Working knowledge of Excel and other Microsoft tools