International Bpo( Voice )

Experience- 2+year

Process - International voice process

Location - Pune ( Kharadi)

Shift - Rotational shift

Good to have - Banking / Finance process

Note- Only Pune Candidate

Job Description

Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Focused on understanding our customers world and providing exceptional customer service. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer.

• Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support.

• Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.

• Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.

• Support teams within the business operations function as needed, including risk management, compliance and collections. •

• Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalize each interaction through the use of multiple communication channels.

• Analyst Expectations

• To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. •

• Provide exceptional customer service by handling inquiries, resolving issues, and supporting client requests accurately and on time.

• Collaborate with internal teams (sales, operations, risk, compliance) to meet customer needs and ensure smooth transaction execution.

• Ensure compliance with regulatory requirements, internal policies, and risk management standards in all customer interactions. •

• This is a voice role and minimum qualification required is graduate. Desirable skills set: Strong customer service and communication skills with the ability to handle sensitive or complex information.

• Knowledge of banking operations, compliance, and risk management processes.

• International contact center and voice experience preferred. You may be assessed on key essential skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Pune

Skills Required
Voice Process, Customercare, International Bpo, Customer Service