Human Resources - Human Resources Practitioner

Job Description:-

The Workforce Administration New Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client. Key Responsibilities

• Read, understand and analyze client process as per the business rules.
• Execute the process accurately and timely as a hands-on processor.
• Escalate issues and seek advice when faced with complex issues/problems.
• Always demonstrate the highest level of customer service.
• Complete onboarding formalities
• Execute process steps related to people movement and benefits administration
• Ensure and maintain the security and confidentiality of client data.
• Update client applications accurately and quickly in accordance with the appropriate User Guides.
• Understand and adhere to organizations processes and working methods
• Understand relevant HR and Safety legislation as appropriate and manage cases and inform clients
• Understand & perform the full range of Workforce Administration processes (Employee Life cycle) which includes, onboarding the candidate, people movement & benefits administration.
• Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent
• Follow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads.
• Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
• Participate in Team building activities.

Processes - Onboarding, People Movement, Benefits Administration

Education Equivalent

Graduate

Experience

• BPO experience would be a plus
• Knowledge of MS Office and Excel skills would be a plus

Knowledge/Skills Requirements:

• Good organizational & prioritisation skills.
• Analytical and problem-solving skills.
• Multi-cultural awareness.
• Passion for customer service.
• Team player.
• Results & detail-oriented
• Focus on high data accuracy.
• Quality driven in communications and all system transactions.
• Good written and verbal skills. Strong English language communication skills

Core Competencies

• Professional Qualities
• Good oral and written communication skills
• Ability to identify and effectively use resources
• Excellent customer service skills

Working Conditions US Hours

• Shift timings (5:30pm -3am IST) (6:00pm 3:30am IST)

Candidate should be willing to work in Night shifts.