Renewal & Expansion Specialist

Renewal & Expansion Specialist

Location: Bangalore

Role Overview :

As a Renewal & Expansion Specialist, you will own renewals across Superset's existing revenue portfolio while driving upsell and cross-sell opportunities. You'll work closely with Customer Success Managers to identify account growth opportunities, manage commercial conversations, and build long-term customer relationships. This is a sales-led farming role, with prior hunting/new business experience being an added advantage

Key Responsibilities:

● Own renewals across a portfolio of existing Superset corporate customers and ensure timely closure of the revenue cycle.

● Drive renewal conversations, negotiations, and commercial closures with existing customers.

● Partner closely with Customer Success Managers to understand account health, customer requirements, and upcoming renewal opportunities.

● Identify and drive cross-sell and upsell opportunities across the existing customer base.

● Build a strong understanding of customer organisations, stakeholders, usage, and business requirements to identify expansion opportunities.

● Engage with decision-makers and commercial stakeholders to communicate the value of Superset and drive account growth.

● Maintain a healthy renewal pipeline and ensure accurate tracking of renewal and expansion opportunities.

● Work with internal teams such as Customer Success, Product, and Implementation to resolve commercial or account-level requirements that impact renewals.

● Forecast renewals and expansion revenue and proactively flag risks to the business.

● Build long-term relationships with customers while maintaining a strong commercial focus.

Requirements | You'll be a great addition to our team if:

● 2–5 years of experience in sales, with significant experience in farming / account management / renewals / expansion sales.

● Strong experience managing and growing an existing customer portfolio.

● Proven experience handling renewals, upselling, cross-selling, and commercial negotiations.

● Ability to build relationships with multiple stakeholders within an account and engage with senior decision-makers.

● Strong ownership of revenue targets and ability to work towards measurable commercial outcomes.

● Good understanding of sales pipelines, forecasting, CRM hygiene, and account planning.

● Strong communication, negotiation, and relationship-management skills.

● Ability to work closely with Customer Success while maintaining clear ownership of the commercial conversation.

● Experience in hunting / new business sales will be an added advantage.

● Experience in B2B SaaS, EdTech, HRTech, or a technology-led business would be useful.

Good to have :

● Hands-on use of AI tools (e.g., ChatGPT, automation tools) to improve prospecting, research, and deal execution.

● Strong structured thinking and problem-solving ability, especially in breaking down complex enterprise sales cycles.

● Comfort working with technology tools across CRM, outreach, and sales enablement platforms.

● Ability to form clear, logical opinions backed by data and customer insights.

● High speed of execution with the ability to move deals forward proactively and consistently.

● Experience in HRTech / HRMS / recruitment platforms.

● Exposure to campus hiring or early talent programs.

● Ability to build business cases and articulate ROI to senior stakeholders.

Skills Required
Automation Tools, Account Management, Forecasting, Account Planning, Renewals, Upselling