Application Support UAE Payments

Application Support Analyst - UAE Payment Systems

Job Summary

We are seeking an experienced Application Support Analyst to provide L1/L2 support for UAE payment applications and related banking systems. The candidate will be responsible for monitoring, troubleshooting, incident resolution, deployment support, and ensuring high availability of critical payment applications. The role requires strong analytical skills, database knowledge, and familiarity with cloud and DevOps concepts.

Key Responsibilities

• Provide L1/L2 application support for UAE payment applications and related systems.
• Monitor production environments and proactively identify system issues.
• Troubleshoot application, database, middleware, and infrastructure-related issues.
• Investigate incidents, perform root cause analysis (RCA), and coordinate with vendors and internal teams for resolution.
• Support application deployments, releases, and change activities.
• Perform health checks and ensure compliance with operational procedures.
• Analyze logs, alerts, and transaction flows to identify issues.
• Support after-hours and critical production incidents when required.
• Prepare operational reports, documentation, runbooks, and knowledge base articles.
• Collaborate with Development, Infrastructure, QA, and Business teams for issue resolution and project implementation.

Required Skills

Payment Domain

• Experience supporting UAE payment systems and banking applications.
• Understanding of payment message flows and transaction processing.
• Knowledge of UAE payment applications is preferred.