Assistant Manager Reservation

Prime Function:

• Plan the room reservations.
• Ensure proper selling techniques and strategies are utilized to maximize room revenues.
• Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.
• Any matter which may effect the interests of the hotel should be brought to the attention of the Management.

Key Responsibilities:

Sales & Marketing Planning

• Plan & prepare forecasts on a timely basis for review.
• Plan & prepare monthly reports forecasts and other relevant reports.
• Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget.

People Management

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Ensure that the team has been trained for all safety provisions.

Financial Management

• Identify optimal cost effective use of the resources and educate the team on the same.
• Maintain and update corporate database entering guest bookings to ensure guest information / records are kept up to date and accurate for future events.
• Assist in the development of occupancy forecasts for the annual budget.

Operational Management

• Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
• Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
• Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
• Ensure calculative overbooking.
• Give discounts and corporate rates as per the companys policy.
• Supervise and delegate work to reservation associate
• Ensure that all reservations are recorded as per standard procedures.
• Handle additional responsibilities as and when delegated by the Management.

Managerial Qualities

• Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality followed by honesty integrity ethical behaviour tactfulness openness and cultural awareness;
• Ability to accept responsibility;
• Self confidence motivation drive and tenacity;
• Ability to enhance organizational performance;
• Ability to clearly delegate tasks and responsibilities;
• Ability to think strategically inductively and creatively;
• and the propensity to recognize and acknowledge other peoples ideas.

Qualifications :

• Minimum 2 - 3 years of professional experience in Reservations Front Office or Guest Services within the hospitality industry
• Excellent verbal and written communication skills in English; additional languages are highly preferred
• Strong proficiency with hotel reservation systems and booking platforms
• Demonstrated ability to multitask effectively in a fast-paced environment while maintaining accuracy
• Exceptional organizational and time management skills with strong attention to detail
• Proven ability to handle guest requests with professionalism discretion and problem-solving capabilities
• Solid understanding of revenue management principles and upselling techniques
• Strong data entry skills with a commitment to maintaining accurate records
• Ability to work collaboratively with cross-functional teams in a supportive and inclusive environment
• Customer service orientation with a genuine passion for creating positive guest interactions

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1