System Administrator Level 2

Job Description

SystemsPlus is hiring for System Administrator Level 2 Support Engineer

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Exp : 6yr+

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US shift.

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Short Joiners only

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• 6 years of experience in Windows Server administration and infrastructure support.
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• Hands-on experience in administration and troubleshooting of Windows Server environments.
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• Perform routine Windows Server patching, security updates, and maintenance activities.
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• Monitor server health, performance, disk utilization, services, and Windows event logs.
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• Troubleshoot Windows Server OS, service, connectivity, and performance-related issues.
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• Hands-on experience with Active Directory administration, including user and computer accounts, groups, permissions, and account lockouts.
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• Perform password resets, user access changes, group membership updates, and basic Group Policy troubleshooting.
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• Monitor backup jobs, identify failed or missed backups, perform initial troubleshooting, and ensure successful completion.
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• Provide basic network administration and troubleshooting for existing LAN and Wi-Fi environments.
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• Good understanding of TCP/IP, DNS, DHCP, network connectivity, and basic network troubleshooting.
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• Provide basic support for existing firewall configurations and troubleshoot connectivity-related firewall issues.
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• Monitor and manage infrastructure incidents and service requests within defined SLA timelines.
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• Perform troubleshooting and initial root-cause analysis for recurring infrastructure issues and escalate complex issues to L3 teams.
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• Work directly with US-based customers, participate in troubleshooting calls, provide status updates, and coordinate maintenance activities.
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• Strong communication, customer-handling, documentation, troubleshooting, and ITIL/service-management skills; experience working in a managed services environment and US customer support is preferred.
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Interested candidate drop CV here: aradhya.tripathi@systems-plus.com