No longer accepting applications
Customer Service Team Lead (15h Left)
Hector & Streak Consulting Private LimitedThane, Maharashtra, India9 hours ago
Job descriptionAct as the interface between external customers and internal teams. Ensure high levels of customer satisfaction and timely resolution of issues. Ensure adherence to CS policies and compliance standards. Generate dashboards and analytics for KPI tracking and reporting. Upskill and mentor CS team members for career growth. Hire and train new team members to maintain service continuity. Represent CS team to internal stakeholders (Finance, Procurement, Logistics, Sales). Support business functions in order processing, supply chain, and warehouse operations. Manage Order-to-Cash (O2C) processes for assigned accounts. Oversee operational rollouts and automation projects. Ensure business continuity through backup planning and operational matrix. Address stock discrepancies, overdue follow-ups, and customer non-conformance issues. End-to-end customer support and satisfaction. Guide supply chain and order processing for local inventory. Coordinate overseas shipments and import documentation. Manage transport contractors for timely deliveries. Act as Trade Compliance Manager for Resource Efficiency (India). Execute SAP functions (invoicing, PO creation, goods receipt). Support complaint handling, sample requests, and business forecasting. 8- 10 years of experience in Customer Service and People Leadership. Team building, coaching, mentoring and developing. Ability to work in structured manner Strategic mindset to involves proactive planning and data driven decision-making to elevate customer satisfaction and contribute to long-term business goals People Management ability to skillfully leading and nurturing team to deliver exceptional customer experience and meet organizational objectives. Proficiency in : SAP (R11, I11, Q11, W11), SAP-IBP CRM (CARAT Reports, Complaints) Power BI CUPSET+, ECPW Import System Strong analytical skills and experience with dashboards and reporting tools.
Role : Team Lead - Customer Service in Chemical / Pharma / API Intermediates manufacturing industry.
Candidates preferred from above industry only.
Purpose of the Position
The Customer Service (CS) Team Lead plays a pivotal role in translating the CS India strategy into operational execution. They lead day-to-day CS operations, ensure timely delivery of services, and collaborate across functions (Sales, SCM, Logistics) to maintain smooth customer service processes. People Management ability to skillfully lead and nurture team to deliver
exceptional customer experience and meet organizational objectives.
"Empower your team by setting clear service goals and performance objectives. Guide members in organizing their daily workflows while offering hands-on support both administratively and technically—to ensure smooth operations and exceptional customer experiences. Foster a collaborative environment where accountability, empathy, and continuous improvement thrive."
Key Responsibilities :
Strategic & Operational Leadership
- Align with Head of CS India and CS Hub Lead to implement regional strategy and KPIs.
- Lead and manage CS team operations, ensuring workload coverage and milestone achievement.
- Drive continuous improvement and foster a performance-oriented culture.
Customer Relationship Management
Compliance & Reporting
Team Development
Core Leadership Responsibilities
Operational Oversight
Qualifications & Skills
Education & Experience
Technical Knowledge
Additional Skills
Interested candidates can share their updated resume on hr53@hectorandstreak.com or whatsapp on 8459471095.
Create a job alert for this search
Customer Service Team Lead • Thane, Maharashtra, India
Related jobs
- Promoted
Team Leader - Placing and Billing (Great Britain)
WTWmumbai, maharashtra, in Job Opportunity For Women Returnees 🌟.We are delighted to share that we will be conducting a walk-in drive for women who are currently on a career break and wish to return to the corporate world w...Show moreLast updated: 20 days ago
- Promoted
Team Leader – Customer Service (Inbound Voice Process, B2C)
Policybazaar.comMumbai, Maharashtra, India Job Title : Team Leader – Customer Service (Inbound Voice Process, B2C).Work Location : Mumbai (onsite role).Department : Customer Support / Contact Center.
Reports to : Manager / Operations Head.We are...Show moreLast updated: 22 days ago
- Promoted
Team Lead
Voitekk Softsol Pvt LtdThane, Maharashtra, India IT Infrastructure development and support, headset supplies, software development, Dialer software products, networking and telecom solutions, and Business Process Management (BPM / BPO).Since its in...Show moreLast updated: 23 hours ago
- Promoted
Technical Team Lead
AVI-SPLMumbai, Maharashtra, India The AVI-SPL Onsite Team Lead works in partnership with AVI-SPL Customer(s), management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) ...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Team Leader
ConfidentialNavi Mumbai, Mumbai, India At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solu...Show moreLast updated: 30+ days ago
- Promoted
Trafigura - SME / Team Lead - Customer Due Diligence
Trafigura Global services Private LimitedMumbai, India Main Purpose : Reporting to the Manager - Global Banking Ops & Customer Due Diligence, the successful applicant will work with team members based in Mumbai, as wel...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Team Lead
Hector & Streak Consulting Private LimitedThane, Maharashtra, India Team Lead - Customer Service in.Chemical / Pharma / API Intermediates manufacturing industry.Candidates preferred from above industry only.
Customer Service (CS) Team Lead.CS India strategy into ope...Show moreLast updated: 11 days ago
- Promoted
Service Delivery Lead
BoardPACMumbai, Maharashtra, India Would you like to work in a Great Place To Work whilst being part of a global service delivery team serving over 50,000 board members across 40 countries?.
Our product is trusted by global Fortune 5...Show moreLast updated: 11 days ago
- Promoted
Team Lead - Customer Service
ConfidentialMumbai Leading and supporting a team of 20 members, motivating them to achieve targets.Shift and Attendance Management .Willing to work 24 / 7 shifts with rotational week offs.
Prepare schedules and ensure t...Show moreLast updated: 30+ days ago
- Promoted
Team Lead, Service Delivery
ConfidentialMumbai, Mumbai City, Navi Mumbai Bringing smiles is what we do at TTEC… for you and the customer.As a Team Lead working onsite in Mumbai, India, you'll be a part of creating and delivering amazing customer experiences while you al...Show moreLast updated: 30+ days ago
- Promoted
Team Lead -Outbound / Sales
TPMumbai, Maharashtra, India We're Hiring : Team Leader Voice Process.Lead a team of customer service agents handling inbound / Outbound(sales).Monitor performance, coach team members, and drive results.Handle escalations and ens...Show moreLast updated: 3 days ago
- Promoted
Delivery Lead
RapidBrainsKalyan-Dombivli, IN Job Title : Portfolio Lead (Digital Delivery & Strategic Client Transformation).Remote / Hybird / Onsite as permanent employee.
Company : Our Premium Client - German Based.We're seeking an experienced an...Show moreLast updated: 10 days ago
- Promoted
Sales Team Lead
TruemedsMumbai, Maharashtra, India Team Lead – Telesales (Pharmacists) Location : Powai, Mumbai (Full-time, On-site) At Truemeds , our mission is : “to make healthcare affordable and accessible to all.
No one should have to choose be...Show moreLast updated: 30+ days ago
- Promoted
IT Team Lead
Lenovo IndiaMumbai, Maharashtra, India IT Service Delivery Manager / Team Lead.IT service performance, drive customer satisfaction, and lead a high-performing team.
This role is ideal for someone with a strong ITIL foundation, experience m...Show moreLast updated: 22 days ago
- Promoted
Digital Lead Generation Enthusiast
TECNVIRONS PVT LTDThane, IN Empower Your Business with Seamless Automation and Intelligent Communication".Tecnvirons is AI-powered multi-Channel communication and business management solution designed specifically for small ...Show moreLast updated: 12 days ago
- Promoted
- New!
▷ Only 24h Left! Team Lead -Outbound / Sales
TPMumbai, Maharashtra, India We're Hiring : Team Leader Voice Process Location : Malad, Mumbai! Salary upto : 5.What You'll Do : - Lead a team of customer service agents handling inbound / Outbound(sales) - Monitor performance, ...Show moreLast updated: 3 hours ago
- Promoted
Application Support Team Lead
Emkay Global Financial Services LtdMumbai, Maharashtra, India The Application Support Team Lead is responsible for managing a team of support consultants (1st–3rd line) to ensure smooth operation of application support services.
This role focuses on incident r...Show moreLast updated: 22 days ago
- Promoted
Team Leader - Customer Service (Inbound Voice Process, B2C)
Policybazaar.comMumbai, India Job Title : Team Leader – Customer Service (Inbound Voice Process, B2C).Work Location : Mumbai (onsite role).Department : Customer Support / Contact Center.
Reports to : Manager / Operations Head.We are...Show moreLast updated: 19 days ago
- Promoted
- New!
Technical Architect Team Lead
QNOPY Inc.Thane, IN We are seeking an experienced Technical Team Lead with a strong background in delivering SaaS products to lead our engineering team.
The ideal candidate has 7+ years of hands-on experience in softwa...Show moreLast updated: less than 1 hour ago
- Promoted
Technical Lead
PunctuationsVasai, Maharashtra, India Punctuations is a fast-growing AI-focused technology company that specializes in chatbot development, AI vision, and content generation using large language models (LLMs).Our mission is to empower ...Show moreLast updated: 23 hours ago