Us payroll - Night shift

Primary Responsibilities / Accountabilities :

Read, understand, and analyze client processes as per the business rules. Execute the full range of the process accurately and timely as a hands-on processor. Escalate issues and seek advice when faced with complex issues / problems. Follow Work Instructions while processing. Highlight any anomalies in Work Instructions / process documentation to the SME / Leads. Participate in client conference calls, where required, and manage appropriate documentation. Perform Root Cause Analysis on issues faced and suggest appropriate corrective action for current remediation and future control. Propose process improvement ideas to reduce time, improve accuracy, or enhance controls. Understand existing matrices in the process, how they are measured, and improve the measurement system to make it more effective and transparent. Update process metrics daily and maintain MIS. Demonstrate the highest level of customer service. Pay close attention to detail and follow through to resolve any outstanding issues. Ensure assigned tasks are completed accurately and in a timely fashion. Maintain the security and confidentiality of client data. Actively participate in team activities and organizational initiatives. Functional Competencies : Knowledge of Payroll Processes. Strong command of written and verbal English language. Proficiency in MS Office / Excel Skills. Knowledge of SuccessFactors would be a plus. Education Qualification : Bachelors degree (Any discipline).

Experience : Essentials :

Business experience with a Payroll Management background. Desirable : Exposure to the BPO industry. Skills / Knowledge : Strong customer orientation with a high level of responsiveness to urgent requests or troubleshooting. Resilient and able to work under pressure. Organization and prioritization skills to deliver as per deadlines. Attention to detail and quality-driven in communications and all system transactions. Demonstrate high levels of confidentiality. Teamwork and collaboration. Multi-cultural awareness.

Flexibility to work in shifts (Night Shifts)

Skills Required

Payroll Management, Bpo Operations, Us Payroll, Customer Orientation