Job Description
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.
WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!
ABOUT THE ROLE
We are looking for a Senior Salesforce Business Analyst to connect business stakeholders with technical teams and turn complex needs into practical solutions. The role focuses on Service Cloud and cross-system processes, combining process modeling, Agile delivery, data flows, and UAT. You will help ensure solutions are clear, testable, and aligned with business goals.
WHAT YOU WILL DO
- Elicit, analyze, and document business requirements through stakeholder interviews, workshops, and process observation.
- Translate business needs into clear, actionable user stories, acceptance criteria, and functional specifications.
- Map current-state and future-state business processes using standard modeling techniques such as BPMN, swimlane diagrams, and data flow diagrams.
- Facilitate requirements review sessions and maintain end-to-end traceability from business need to delivered solutions.
- Collaborate with Product Managers, developers, architects, and QA to ensure requirements are understood and delivered as intended.
- Support User Acceptance Testing by developing test scenarios, coordinating testing cycles, and managing defect triage.
- Analyze data and system configurations to identify gaps, inefficiencies, and improvement opportunities.
- Evaluate the impact of proposed changes across dependent systems and business processes.
- Provide input into integration requirements when solutions involve third-party platforms, APIs, or cross-system data flows.
- Participate in Agile ceremonies, including sprint planning, backlog refinement, and retrospectives, within an iterative delivery model.
- Produce and maintain documentation including business requirements documents (BRDs), process maps, decision logs, and knowledge transfer materials.
- Support change management and stakeholder communication around new feature rollouts.
- Deliver clear, complete, and well-organized documentation within established timelines.
- Adhere to established standards for requirements management and business analysis best practices.
- Proactively communicate project status, risks, dependencies, and open decisions.
- Work efficiently within a defined project scope and contract duration.
- Support testing, deployment, and stabilization efforts by ensuring business readiness and stakeholder alignment.
MUST HAVES
- 5+ years of experience as a Business Analyst in technology-driven environments.
- Strong proficiency in requirements elicitation and documentation, including user stories, BRDs, and acceptance criteria.
- Strong proficiency in business process modeling and analysis.
- Strong proficiency in stakeholder management across both business and technical teams.
- Strong proficiency in UAT planning, coordination, and defect management.
- Demonstrated experience on projects involving CRM platforms (Salesforce preferred) or comparable enterprise systems.
- Familiarity with system integrations, data flows, and API-based connectivity between platforms.
- Hands-on experience with Agile/Scrum delivery methodologies and tools such as Jira and Confluence.
- Ability to work independently while collaborating effectively within a cross-functional team environment.
- Strong written and verbal communication skills, with the ability to tailor messaging to technical and non-technical audiences.
- Upper-Intermediate English level.
NICE TO HAVES
- Experience working in enterprise-scale Salesforce environments (Service Cloud, Omni-Channel, case management workflows).
- Understanding of the Salesforce object model, automation capabilities (Flows, Process Builder), and configuration versus customization trade-offs.
- Familiarity with data migration, reporting/analytics, or integration patterns such as REST APIs and middleware.
- Experience with complex data models, large-scale implementations, or multi-system landscapes.
- Background in contact center operations, customer service, or support technology platforms.
- Experience gathering and documenting requirements for AI-driven features or services, such as predictive routing, intelligent case classification, or generative AI-powered agent assist.
- Familiarity with Salesforce AI capabilities such as Einstein features or AI-powered automation within Service Cloud.
- Ability to define business rules, success metrics, and acceptance criteria for AI-enabled workflows.
- Understanding of data readiness, quality, and governance considerations when scoping AI/ML initiatives.
- Exposure to prompt engineering concepts or evaluating generative AI tools for business process improvement.
- Experience facilitating stakeholder alignment on AI use cases, balancing business value against feasibility and risk.
- Experience working within Service Cloud or a customer service/support operations domain.
PERKS AND BENEFITS
- Remote work & Local connection: Work where you feel most productive and connect with your team in periodic meet-ups to strengthen your network and connect with other top experts.
- Legal presence in India: We ensure full local compliance with a structured, secure work environment tailored to Indian regulations.
- Competitive Compensation in INR: Fair compensation in INR with dedicated budgets for your personal growth, education, and wellness.
- Innovative Projects: Leverage the latest tech and create cutting-edge solutions for world-recognized clients and the hottest startups.
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.
WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!
ABOUT THE ROLE
We are looking for a Senior Business Analyst to connect business stakeholders with technical teams across a large enterprise Salesforce environment, with a focus on Service Cloud. This person owns requirements from initial discovery through delivery, translating business needs into user stories and functional specifications. The role suits someone equally comfortable in process mapping, stakeholder facilitation, and UAT coordination.
WHAT YOU WILL DO
- Elicit, analyze, and document business requirements through stakeholder interviews, workshops, and process observation.
- Translate business needs into clear, actionable user stories, acceptance criteria, and functional specifications.
- Map current-state and future-state business processes using standard modeling techniques such as BPMN, swimlane diagrams, and data flow diagrams.
- Facilitate requirements review sessions and maintain end-to-end traceability from business need to delivered solutions.
- Collaborate with Product Managers, developers, architects, and QA to ensure requirements are understood and delivered as intended.
- Support User Acceptance Testing by developing test scenarios, coordinating testing cycles, and managing defect triage.
- Analyze data and system configurations to identify gaps, inefficiencies, and improvement opportunities.
- Evaluate the impact of proposed changes across dependent systems and business processes.
- Provide input into integration requirements when solutions involve third-party platforms, APIs, or cross-system data flows.
- Participate in Agile ceremonies, including sprint planning, backlog refinement, and retrospectives, within an iterative delivery model.
- Produce and maintain documentation including business requirements documents (BRDs), process maps, decision logs, and knowledge transfer materials.
- Support change management and stakeholder communication around new feature rollouts.
- Deliver clear, complete, and well-organized documentation within established timelines.
- Adhere to established standards for requirements management and business analysis best practices.
- Proactively communicate project status, risks, dependencies, and open decisions.
- Work efficiently within a defined project scope and contract duration.
- Support testing, deployment, and stabilization efforts by ensuring business readiness and stakeholder alignment.
MUST HAVES
- 5+ years of experience as a Business Analyst in technology-driven environments.
- Strong proficiency in requirements elicitation and documentation, including user stories, BRDs, and acceptance criteria.
- Strong proficiency in business process modeling and analysis.
- Strong proficiency in stakeholder management across both business and technical teams.
- Strong proficiency in UAT planning, coordination, and defect management.
- Demonstrated experience on projects involving CRM platforms (Salesforce preferred) or comparable enterprise systems.
- Familiarity with system integrations, data flows, and API-based connectivity between platforms.
- Hands-on experience with Agile/Scrum delivery methodologies and tools such as Jira and Confluence.
- Ability to work independently while collaborating effectively within a cross-functional team environment.
- Strong written and verbal communication skills, with the ability to tailor messaging to technical and non-technical audiences.
- Upper-Intermediate English level.
NICE TO HAVES
- Experience working in enterprise-scale Salesforce environments (Service Cloud, Omni-Channel, case management workflows).
- Understanding of the Salesforce object model, automation capabilities (Flows, Process Builder), and configuration versus customization trade-offs.
- Familiarity with data migration, reporting/analytics, or integration patterns such as REST APIs and middleware.
- Experience with complex data models, large-scale implementations, or multi-system landscapes.
- Background in contact center operations, customer service, or support technology platforms.
- Experience gathering and documenting requirements for AI-driven features or services, such as predictive routing, intelligent case classification, or generative AI-powered agent assist.
- Familiarity with Salesforce AI capabilities such as Einstein features or AI-powered automation within Service Cloud.
- Ability to define business rules, success metrics, and acceptance criteria for AI-enabled workflows.
- Understanding of data readiness, quality, and governance considerations when scoping AI/ML initiatives.
- Exposure to prompt engineering concepts or evaluating generative AI tools for business process improvement.
- Experience facilitating stakeholder alignment on AI use cases, balancing business value against feasibility and risk.
- Experience working within Service Cloud or a customer service/support operations domain.
PERKS AND BENEFITS
- Growth without limits: build your skills through mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget
- Competitive compensation: get recognition that reflects your skills and impact, with regular performance and compensation reviews
- Flexibility: work 100% remotely with flexible hours that support focus, autonomy, and a healthy work rhythm
- Meaningful, modern projects: build impactful products using modern technologies alongside global teams and leading brands
- Collaborative culture: join a supportive environment with zero micromanagement where ideas are welcomed and contributions are recognized
- Well-being & support: access local well-being programs and people-focused support tailored to your location
Requirements
5+ years of experience as a Business Analyst in technology-driven environments. Strong proficiency in requirements elicitation and documentation, including user stories, BRDs, and acceptance criteria. Strong proficiency in business process modeling and analysis. Strong proficiency in stakeholder management across both business and technical teams. Strong proficiency in UAT planning, coordination, and defect management. Demonstrated experience on projects involving CRM platforms (Salesforce preferred) or comparable enterprise systems. Familiarity with system integrations, data flows, and API-based connectivity between platforms. Hands-on experience with Agile/Scrum delivery methodologies. Ability to work independently while collaborating effectively within a cross-functional team environment. Strong written and verbal communication skills, with the ability to tailor messaging to technical and non-technical audiences.
Senior Business Analyst ID85837 • Jaipur, RJ, in
Vyrian is an award-winning global provider of semiconductor and electronic components, engineering lab services, and data solutions.We specialize in reducing costs and accelerating our customers’ t... Show more
Our sister company, Capital Placement, is a dual-sided marketplace.Employers on one side, early-career talent on the other, and our job is to match the two.At CP, our sales team currently owns the ... Show more
Join our dynamic team as a MICE Business Development.In this pivotal role, you will drive the sales of meetings, incentives, conferences, and exhibitions by crafting customized event solutions and ... Show more
Competitive salary based on experience and local market benchmarks.Lead paid acquisition across Meta and TikTok, driving app installs and subscriptions for an AI-powered productivity platform with ... Show more
Triple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accou... Show more
MAX Security Solutions is a global risk management and intelligence company providing monitoring, analysis, and operational support services to clients worldwide across the corporate, travel, and s... Show more
We are a fast-growing molecular diagnostics company headquartered in Shanghai, with established international business presence across the US, Japan and Singapore.Currently, we are seeking an exper... Show more
First Choice Business Debt Solutions is dedicated to helping small businesses, particularly Construction, Trade, and Trucking companies, overcome financial hardships caused by Merchant Cash Advance... Show more
