AI Support Manager

Introduction: Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging. How you'll make an impact Responsibilities: Maintains application systems that are beyond the development stage and running in the daily operations of the firm. May have overall ownership of a product or app, gathering requirements, managing and prioritizing changes. Specializes in configuring and supporting applications (e.g. SaaS). Manages a team of Professionals, more senior level Support staff, larger group of off-shore/contract resources or some combination of these groups. May have supervisors reporting to them. Responsibilities typically include: - Setting goals and objectives for team members for achievement of operational results. - Handling problems that are sometimes difficult and moderately complex. - Ensuring compliance policies, and procedures are understood and followed. About you: Qualifications: - University Degree and minimum 5 years prior relevant experience, or equivalent experience. Preferred: - System architecture and integration - Communication and stakeholder management skills - Root cause analysis - Product development management - App development/programming - Product technical, configuration, and administration knowledge - Agile development - Project management Compensation and benefits: At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page. - Competitive compensation - Comprehensive benefits programs designed to support your well-being - Career development opportunities and ongoing learning - A collaborative, people-first culture with accessible leadership - The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)