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Makoba India
Sales Specialist – Luxury PensMakoba India • bhubaneswar, India
Sales Specialist – Luxury Pens

Sales Specialist – Luxury Pens

Makoba India • bhubaneswar, India
1 day ago
Job description

Company: Makoba Pvt Ltd

Location: Chennai - Work from Office

Website:

About Makoba:

Makoba is India’s largest online store for luxury pens and fine writing instruments, representing top global brands like Montblanc, Namiki, Leonardo, Pilot, Lamy, Visconti, and more. With a passionate focus on customer experience and product knowledge, we aim to deliver joy with every writing instrument we sell.

Job Role:

We are looking for a dynamic and persuasive Sales Specialist – Luxury Pens to join our enthusiastic team. You will play a key role in converting online leads into happy customers, nurturing client relationships, and ensuring a seamless post-purchase experience.

Key Responsibilities:

  • Call and engage with online clients who visit
  • Follow up with abandoned carts and convert interest into successful purchases
  • Provide expert guidance on product features, comparisons, and recommendations
  • Upsell and cross-sell relevant products to increase basket value
  • Act as a single point of contact for clients—before, during, and after purchase
  • Share shipment tracking information promptly and accurately
  • Send Google review links post-delivery and collect customer feedback
  • Update clients on new product launches and special offers
  • Maintain client records and call status using CRM tools
  • Coordinate with the packing and logistics team to ensure timely dispatches
  • Contribute ideas to improve the overall online sales experience
  • Be an energetic, committed member of India’s largest online pen store

Ideal Candidate Profile:

  • Excellent spoken and written communication skills (English & Hindi preferred)
  • Confident in client interaction and persuasive selling
  • Knowledge of luxury pens or eagerness to learn about them
  • Prior experience in telesales, e-commerce, or customer support is a plus
  • Strong follow-up and relationship-building abilities
  • Proficiency in basic computer operations and CRM tools
  • Passionate, proactive, and willing to grow with the brand

Perks of Working at Makoba:

  • Be part of a premium brand with global clientele
  • Friendly, performance-driven work culture
  • Opportunity to interact with passionate pen collectors and professionals
  • Training on luxury pens and customer interaction skills
  • Employee discounts and incentive-based rewards

Employment Type: Full-Time

Work Location: Chennai (Work from Office)

Salary: As per industry standards + Incentives

To apply, please email your resume to or contact .

Join Makoba, and be part of the finest writing journey in India.

Job Types: Full-time, Permanent

Benefits:

  • Cell phone reimbursement
  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund
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Sales Specialist – Luxury Pens • bhubaneswar, India

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