Application Support Engineering

Job Description

Position Title

Application Support Engineering (ASE)

Experience

4-8 Years

Location

Mumbai

Role Summary

We are looking for a skilled Monitoring & Automation Engineer with strong expertise in ITRS Geneos . The role will be responsible for designing, implementing, configuring, and maintaining enterprise monitoring solutions while driving automation initiatives across technology operations teams.

The ideal candidate should have hands-on experience with Geneos architecture, gateway setup, netprobes, samplers, alerting frameworks, dashboards, integrations, and operational automation using scripting technologies.

Key Responsibilities

ITRS Geneos Administration & Engineering

• Administer and maintain the ITRS Geneos monitoring platform.
• Configure Gateways, Netprobes, Samplers, Rules, Actions, and Alerting mechanisms.
• Design and implement monitoring solutions for applications, infrastructure, and middleware platforms.
• Build and maintain Active Dashboards and custom monitoring views.
• Develop monitoring standards, templates, and best practices.
• Perform platform upgrades, patching, capacity planning, and performance optimization.
• Integrate Geneos with enterprise tools and notification systems.

Automation & Tooling

• Develop automation solutions using Python, Shell Scripting, or PowerShell.
• Automate monitoring deployment, configuration management, health checks, and reporting processes.
• Design reusable frameworks to reduce manual operational effort.
• Develop integrations using APIs and automation workflows.
• Create automated dashboards, reports, and operational metrics.

Monitoring Strategy & Governance

• Define monitoring standards and onboarding processes.
• Work closely with infrastructure, middleware, cloud, and development teams to establish monitoring requirements.
• Drive continuous improvement initiatives within monitoring and observability platforms.
• Ensure monitoring coverage and operational effectiveness across the technology landscape.

Required Skills

Mandatory

• Strong hands-on experience with ITRS Geneos Administration and Configuration .
• Experience with Gateway Hub, Netprobes, Rules, Samplers, Active Dashboards, and Alerting.
• Strong Linux/Unix administration knowledge.
• Experience with Python, Shell Scripting, or PowerShell.
• Knowledge of monitoring and observability concepts.
• Experience with REST APIs and integrations.

Preferred

• Exposure to Splunk, Dynatrace, AppDynamics, Grafana, ELK, or similar monitoring platforms.
• Experience with Ansible, Git, Jenkins, or CI/CD tools.
• Knowledge of cloud platforms (AWS, Azure, GCP).
• Understanding of ITIL processes and operational monitoring practices.

Qualification

• Bachelor's Degree in Information Technology, Computer Science, Engineering, or related field.

Key Deliverables

• Stable and optimized ITRS Geneos platform.
• Improved monitoring coverage and alert quality.
• Increased automation across operational processes.
• Reduction in manual effort through tooling and automation initiatives.
• Standardized monitoring onboarding and governance framework.