Advanced System Administrator

Job Description

About the Role

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In this role, you'll manage back-end infrastructure support and provide advanced second-level support for service requests — covering everything from workstations, servers, and printers to networks and vendor-specific hardware/software. You'll also lead and manage the day-to-day activities of the service desk team, ensuring timely, professional resolution of technical issues.

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Success in this role means confidently engaging with end users while resolving complex, infrastructure-level problems.

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What You Bring

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Education & Experience

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• Bachelor's degree with a minimum of 4 years of relevant experience
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• 4–5+ years of IT experience supporting US, EMEA, or AUS clients
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• Prior experience working with teams in English-speaking countries
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• Excellent customer service and communication skills
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Technical Skills

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• Hands-on experience with Active Directory administration & management
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• Hands-on experience with Office 365 administration & management
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• Advanced knowledge of Windows 10 diagnostics and troubleshooting
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• Advanced knowledge of Windows Server roles (AD, FSMO, DHCP, DNS, RDS)
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• Strong application support and troubleshooting skills
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• Good working knowledge of Azure
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• Understanding of Windows networking fundamentals (firewalls, switches, ISPs)
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• Familiarity with backup solutions
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• Working knowledge of VMware and Hyper-V
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• Experience with Root Cause Analysis and Incident Trending
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What Makes You a Great Fit

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• A track record of longevity and commitment in previous roles
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• Strong team player with a collaborative mindset
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• Ability to perform under pressure and meet tight deadlines
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• Dynamic, positive, and personable attitude
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