Engagement Associate

Job Description

[ Please note we are hiring for multiple positions such as Senior Engagement Associate, Assistant Manager Operations, Engagement Manager for Hyderabad. These will be shift /roaster basis, feel free to apply] Daily Operations:  Maintains a high level of alertness and professionalism at the front counter by anticipating and responding to guests and potential clients’ needs or queries  Handles all telephone calls in a professional and efficient manner which includes exuding a cheerful and clear tone  Responsible for managing the office unit & PABX system setup and requests for all clients  Organizes postage and document courier services, handle mail, incoming & outgoing deliveries  Coordinates conference room bookings, refreshments for meetings and other special arrangements  Handles all secretarial and administrative duties for clients, as requested  Performs check in & check out process for all clients  Conduct up-selling and cross-selling to maximize revenue. Service Standards:  Ensures that clients’ requests and demands are met to the best of your professional ability. This includes the handling of all inquiries, complaints and feedback  Establishes and offers input on improvement to service standards, in liaison with the Centre-in-charge  Ensures that the Centre’s service standards are maintained at all times Internal:  Develop rapport and professional business relationships with fellow colleagues and stakeholders  Support local Operations to maximize profitability, efficiency and productivity. Key Performance Indicators/Job Requirements KPIs:  Client satisfaction  Meet and greet clients in professional and friendly manner  Answer all incoming phone calls in a timely and professional manner (within 3 rings)  Ensure to put client requests as a priority and that all clients are both satisfied and we have exceeded their expectations  Ensure all centre service standards are maintained at a premium level  Proactively up-sell TEC services for more SIR, maximising revenues and company profitability Job Requirements:  A minimum of two years customer service and administrative experience gained either in a Hotel Front Desk/Club Floor environment  Customer-oriented with excellent interpersonal and communications skills, with an open mind to changes  Good team player with a positive attitude and ability to work under pressure, juggling a variety of tasks  Fluency in English and another mainstream local language, depending on location  Good telephone manner and ability to perform secretarial tasks under deadlines  Able to handle correspondences and inquiries  Knowledge of Microsoft Word, Excel, & PowerPoint  Able to work overtime occasionally