Sales Specialist – Luxury Pens

Company: Makoba Pvt Ltd

Location: Chennai - Work from Office

Website:

About Makoba:

Makoba is India’s largest online store for luxury pens and fine writing instruments, representing top global brands like Montblanc, Namiki, Leonardo, Pilot, Lamy, Visconti, and more. With a passionate focus on customer experience and product knowledge, we aim to deliver joy with every writing instrument we sell.

Job Role:

We are looking for a dynamic and persuasive Sales Specialist – Luxury Pens to join our enthusiastic team. You will play a key role in converting online leads into happy customers, nurturing client relationships, and ensuring a seamless post-purchase experience.

Key Responsibilities:

• Call and engage with online clients who visit
• Follow up with abandoned carts and convert interest into successful purchases
• Provide expert guidance on product features, comparisons, and recommendations
• Upsell and cross-sell relevant products to increase basket value
• Act as a single point of contact for clients—before, during, and after purchase
• Share shipment tracking information promptly and accurately
• Send Google review links post-delivery and collect customer feedback
• Update clients on new product launches and special offers
• Maintain client records and call status using CRM tools
• Coordinate with the packing and logistics team to ensure timely dispatches
• Contribute ideas to improve the overall online sales experience
• Be an energetic, committed member of India’s largest online pen store

Ideal Candidate Profile:

• Excellent spoken and written communication skills (English & Hindi preferred)
• Confident in client interaction and persuasive selling
• Knowledge of luxury pens or eagerness to learn about them
• Prior experience in telesales, e-commerce, or customer support is a plus
• Strong follow-up and relationship-building abilities
• Proficiency in basic computer operations and CRM tools
• Passionate, proactive, and willing to grow with the brand

Perks of Working at Makoba:

• Be part of a premium brand with global clientele
• Friendly, performance-driven work culture
• Opportunity to interact with passionate pen collectors and professionals
• Training on luxury pens and customer interaction skills
• Employee discounts and incentive-based rewards

Employment Type: Full-Time

Work Location: Chennai (Work from Office)

Salary: As per industry standards + Incentives

To apply, please email your resume to or contact .

Join Makoba, and be part of the finest writing journey in India.

Job Types: Full-time, Permanent

Benefits:

• Cell phone reimbursement
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund