Job Requirements Proactive Hardware & Software solving problems on End User Devices ❖ Analysis of trends and recording current health status of End User Devices ❖ Identification where and when the issue occurred and how many users are impacted ❖ Analysis of the events in timeline to identify root causes of issues very quickly ❖ Cooperation with various technical teams on root cause analyses and remediation plans ❖ Resolution of issues discovered; ❖ Documentation of findings and recommendations ❖ Reporting ❖ Supporting & troubleshooting the Nexthink solution components such as Appliance, Web Console, Engine. Focus on administration, operations and maintenance of Nexthink hardware and software ❖ Providing input for collector packaging and assist in deployment scenarios ❖ Perform ongoing maintenance and licence management. ❖ Check the Appliance health (CPU, Disk & Memory Utilization) ❖ Check the connectivity of Engines to Portal on relevant Ports in case of any issues with license/engine/appliance status. ❖ Maintaining customer specific EUCA documentation updated ❖ Maintenance and creation of Investigations, Campaigns, Services, Alerts, Metrics, Scores & Campaigns etc. on Nexthink Finder ❖ Recommending automation candidates and actively supporting EUCA Service Development in the area of development/testing/implementation of new remediation scripts Key Responsibilities* Supporting & troubleshooting the Nexthink solution components such as Appliance, Web Console, Engine. Focus on administration, operations and maintenance of Nexthink hardware and software
Nexthink Admin • Chennai, TN, IN
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