ITSM - Service Management 19th September 26 Walkin Chennai

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.

What we are looking for

Role: ITSM - Service Management

Experience Range: 5 to 12 Years

Location: Chennai

Interview Date: 19th September 26 (09:00 AM to 12:00 PM)

Interview Venue: Gate 04, TCS Siruseri Campus,Plot No. 1, G‑1, SIPCOT Information Technology Park

Near Siruseri Special Economic Zone (SEZ), Navalur Post, Siruseri, Chennai – , Tamil Nadu

Note-While coming for Walkin:-

· Please carry 2 or more copies of updated resume, 2 Passport size photo along with Govt ID proof(Xerox 2 copies)

· Please do not bring personal laptop or electronic gadgets to TCS premises.

Must Have:

• Strong hands‑on experience in IT Service Management BAU operations
• Deep knowledge of ITIL processes with real‑world execution experience
• Expertise in ServiceNow ITSM modules and operational reporting
• Proven experience handling Major Incidents and service outages
• Strong governance mindset with focus on SLA adherence and risk reduction
• Excellent stakeholder communication and leadership skills

Good to Have:

• ITIL v4 Certification
• ServiceNow ITSM Certification
• Experience in BFSI or regulated enterprise environments
• Exposure to automation and process optimization

Essential

• Own and govern end‑to‑end ITSM BAU operations
• Incident, Problem, Change, and Request and Knowledge Management processes
• Act as Major Incident Manager and drive fast service restoration
• Track, manage, and report SLAs, OLAs, and KPIs
• Drive root cause analysis (RCA) and problem prevention
• Ensure process compliance and audit readiness
• Lead continuous service improvement (CSI) initiatives

Minimum Qualification:

• 15 years of full-time education
• Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)