HCLTech Mega Walk-In Drive OTC& Order Management | 3-7 Yrs Exp | Chennai

HCLTech Mega Walk-In Drive OTC & Order Management | 3-7 Yrs Exp | Chennai

We are hiring experienced professionals for the role of at OTC Role Collection , Dispute Management , Billing , Cash Apps .

Interview Location: HCL Tech Tower 4 Elcot Sez Chennai

Interview Date: 22nd Aug 2026

Interview Time: 9:30 AM 3:00 PM

Work Location: Chennai (Sholinganallur)

HR SPOC: Harish. K

Experience Required: 3-7 Years (only eligible)

Job Summary

The Senior Analyst – Order Management is responsible for overseeing end-to-end order lifecycle management, ensuring accuracy, timeliness, and compliance in order processing. The role involves coordinating with cross-functional teams, resolving escalations, and driving process improvements to enhance customer satisfaction and operational efficiency.

Key Responsibilities

- Manage end-to-end order processing including order entry, validation, fulfillment, and invoicing

- Review and validate customer orders for completeness and accuracy

- Coordinate with sales, finance, supply chain, and logistics teams to ensure smooth order execution

- Handle order-related escalations and provide timely resolution

- Monitor order queues and ensure SLA adherence

- Perform root cause analysis on order issues and implement corrective actions

- Maintain accurate records in ERP/CRM systems

- Support audits and compliance requirements

- Provide regular reports and insights on order performance metrics

- Identify opportunities for process automation and continuous improvement

Required Skills & Qualifications

- Bachelor’s degree in business administration, Supply Chain, Finance, or related field

- 6-9 years of experience in order management, customer operations, or supply chain

- Strong knowledge of ERP systems (e.g., SAP, Oracle)

- Proficiency in MS Excel and data analysis

- Excellent communication and stakeholder management skills

- Strong analytical and problem-solving abilities

- Attention to detail and high level of accuracy

Preferred Qualifications

- Experience in shared services or global delivery environment

- Knowledge of order-to-cash (O2C) processes

- Exposure to automation tools or process improvement methodologies (Lean/Six Sigma)