SAP Customer Service Lead
12 month contract | Remote, India based | Start ASAP
A senior SAP Customer Service specialist is needed to lead the service systems workstream on a regional customer support consolidation programme in the healthcare technology sector.
The organisation is moving from a fragmented, country by country service model into a single centralised support hub covering multiple APAC markets. You'll be the subject matter authority for SAP CS across that transition, owning the process design and making sure service continuity holds through each country migration.
What the role covers
You'll lead the design and harmonisation of service processes across the hub, spanning case management, service notifications, service orders, complaints, returns and repairs, and field service dispatch. You'll advise on architecture and design decisions, and act as the link between local affiliate operations, global support functions and the platform teams behind contact centre, field service and online support.
A significant part of this is the migration itself. You'll manage the shadowing and hypercare phases as each market transfers into the hub, so the ability to keep operations stable while processes are changing underneath you matters as much as the configuration knowledge.
Alongside that you'll own user access and role management for the service teams, work with infrastructure colleagues on secure data flows and telephony integration from inbound call through to dispatch, and build the training and knowledge materials that field service engineers and agents will work from.
There's also an innovation element. The programme is introducing GenAI tooling into service operations, covering areas such as agent assist, automated call summarisation and chatbots, and this role is expected to define the use cases and drive adoption on the ground.
What we're looking for
Ten to fifteen years in SAP Customer Service with at least two full lifecycle implementations behind you. Experience within medical technology, diagnostics, pharmaceutical or a comparable regulated manufacturing environment is important, as is a working understanding of how SAP CS sits alongside SAP PM and SAP SD.
You'll need practical exposure to CRM and field service management platforms and how cases flow through to dispatch, along with integration experience across service management tooling and cloud contact centre or telephony platforms. Familiarity with quality management and regulatory control frameworks in a regulated setting is expected, as is comfort working across a matrixed, multi country delivery team.
SAP S/4HANA Service Management certification is welcome. So is any formal grounding in CRM, field service or analytics platforms.
This is a senior, standalone position. You'll be advising rather than executing to someone else's design, so the communication and stakeholder skills need to match the technical depth.
Details
Twelve months initially, fully remote, candidate must be based in India. Competitive day rate depending on experience. Immediate start.
If this fits, send your CV to or apply.
SAP CS (Customer Service) Lead • srikakulam, India
Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.It does this by col... Show more
We are a leading digital marketing agency in Singapore and an official Amazon Advertising Partner.We manage marketplace advertising across Amazon, Shopee, and Lazada for brands across Southeast Asi... Show more
Statusbrew is a social media management platform used by teams and agencies worldwide to schedule content, manage engagement across 20+ channels, run analytics, and moderate conversations, all from... Show more
Develop and execute local sales strategies for utility-scale battery energy storage systems (BESS), achieve annual sales and project target goals in india market.Identify potential large-scale ener... Show more
Job Title: Sales Director Location: Remote Employment Type: Permanent About the Role: We are seeking an experienced and commercially driven Sales Director to lead new business acquisition, ... Show more
Sales and Tech talent acquisition and staffing.We provide both strategic insights into talent hiring and hands-on expertise, enabling firms to attract and hire great talent.Referral Partners (Commi... Show more
ZYPEEK Group is one high-performance polymers manufacturer headquartered in China.We are committed to providing innovative and sustainable PEEK material solutions for consumer electronics, automoti... Show more
Senior Sales Development Representative | Netcore Unbxd.Australia and New Zealand (Remote) | Sales Team | Full-time.Are you creative to adapt to the changing landscape of modern selling?.Is outboun... Show more
We are a fast-growing molecular diagnostics company headquartered in Shanghai, with established international business presence across the US, Japan and Singapore.Currently, we are seeking an exper... Show more
Position: Admission / Exam Counsellor.Experience: 1-4 years of sales experience.Industry preference (sales): Edtech, Beauty & Wellness, Banking, Insurance or related B2C.Timing & shift: 10 am to 8 ... Show more
Vyrian is an award-winning global provider of semiconductor and electronic components, engineering lab services, and data solutions.We specialize in reducing costs and accelerating our customers’ t... Show more
About Aelum Consulting Aelum Consulting is a ServiceNow Partner helping enterprises accelerate digital transformation through workflow automation, enterprise service management, AI-driven solution... Show more
First Choice Business Debt Solutions is dedicated to helping small businesses, particularly Construction, Trade, and Trucking companies, overcome financial hardships caused by Merchant Cash Advance... Show more
Power Platform (admin + delivery);.CoE governance experience in large enterprises (10K+ users).Hands-on CoE Starter Kit implementation and operations (install, configure, troubleshoot, upgrade).Str... Show more
The Account Manager (AM) will be the primary owner of commercial health, revenue retention, and account expansion at TestGrid.This role bridges the gap between customer business goals and company r... Show more
Power Platform (admin + delivery); proven CoE governance experience in large enterprises (10K+ users).Hands-on CoE Starter Kit implementation and operations (install, configure, troubleshoot, upgra... Show more
Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, ... Show more
Job Title: Customer Success Manager.The CSM will play a critical role in ensuring customer satisfaction, product adoption, and long-term success.This role requires a strong blend of technical exper... Show more
Administer and configure Xurrent ITSM platform; manage roles, workflows, SLAs, incident/problem/change modules; optimize automation, dashboards, and service catalog; troubleshoot issues, support in... Show more
MAX Security Solutions is a global risk management and intelligence company providing monitoring, analysis, and operational support services to clients worldwide across the corporate, travel, and s... Show more
