ServiceNow CMDB Lead (ITOM / AIOps)

Role : ServiceNow CMDB Lead (ITOM / AIOps)

Experience: 5–10 Years (with strong Discovery experience)

Shift - 2:30 PM to 11:30 PM

Job Summary

We are looking for a ServiceNow CMDB Lead with deep expertise in ITOM (Discovery, Service Mapping) and AIOps . The ideal candidate will lead CMDB strategy, design, and governance while driving accurate configuration data across enterprise environments. This role requires hands-on experience in ServiceNow Discovery and a strong understanding of CSDM alignment and data quality frameworks .

Key Responsibilities

• Lead CMDB architecture, design, and implementation aligned with business and IT objectives
• Drive ServiceNow Discovery implementation and optimization across on-prem and cloud environments
• Ensure CMDB data accuracy, reconciliation, and governance using best practices
• Define and implement CSDM-compliant data models and relationships
• Collaborate with stakeholders across ITSM, ITOM, and business teams to ensure CMDB adoption
• Implement and manage Service Mapping for critical business services
• Integrate CMDB with external tools (monitoring, cloud platforms, asset systems)
• Support AIOps initiatives leveraging CMDB for event correlation and root cause analysis
• Establish data certification, normalization, and lifecycle management processes
• Provide leadership in greenfield or transformation programs

Required Skills & Experience

• 5–10 years of overall IT experience with strong hands-on ServiceNow CMDB expertise
• Proven experience in ServiceNow Discovery (minimum 3–5 years preferred)
• Strong knowledge of ITOM modules – Discovery, Service Mapping, Event Management
• Experience with AIOps / Predictive Intelligence / event correlation frameworks
• Deep understanding of CMDB data modeling, identification & reconciliation rules (IRE)
• Experience working with CSDM (Common Service Data Model)
• Hands-on experience with integrations (REST, MID Server, cloud APIs – AWS/Azure/GCP)
• Exposure to large-scale enterprise implementations / greenfield setups
• Strong stakeholder management and leadership skills

Good to Have

• Experience with Hardware Asset Management (HAM) and Software Asset Management Professional (SAM Pro)
• Knowledge of cloud discovery (AWS, Azure, GCP)
• Familiarity with ServiceNow best practices and security standards
• Certifications such as ServiceNow Certified System Administrator (CSA) or CIS-ITOM