Customer Success Manager – US Shift (100% Remote)
About XTEN-AV
XTEN-AV is an AI-powered cloud SaaS platform that revolutionizes the professional audiovisual (AV) system design, proposal, and project management landscape. Our patented platform (featuring tools like X-DRAW, X-DOC, X-PRO, and our AI assistant XAVIA) replaces manual, legacy workflows with automated diagramming, real-time analytics, and AI-driven workflow engines.
Shift Hours: US Business Hours (e.g., 9:00 AM – 5:00 PM EST / PST)
Location: Remote (Work from Home)
Experience: 3–5 Years in B2B SaaS
Role Overview
XTEN-AV is hiring a Customer Success Manager to own the end-to-end post-sales relationship for our North American client portfolio. Operating entirely during US business hours, you will drive customer onboarding, retention, software adoption, and expansion across our cloud-based SaaS platform.
Key Responsibilities
Requirements
Remote Workstation Requirements
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