Customer Intelligence Analyst

Location: Hyderabad

Mode: Hybrid

Shift Timings: 3:00 PM - 12:00 AM IST

Job Profile Summary:

The Customer Intelligence Analyst is responsible for gathering, analyzing, and presenting high-level internal data to support the Randstad salesforce with pursuit opportunities.

Core Job Responsibilities:

● Maintain a high-degree of customer service and professionalism while monitoring and responding (real-time) to focused data inquiries from the Randstad sales team via a dedicated mailbox

● Conduct fact finding to assist in gaining a competitive advantage on pursuit opportunities

● Extract data and run operational reports from internal and external portals focused on Randstad operations, sales activities and the staffing industry as a whole

● Prepare accurate monthly, quarterly and annual reports and develop new reports on an ad hoc basis

● Access our internal sales systems to provide global revenue reports on our clients

● Utilize a combination of proprietary data tools and 3 rd party business intelligence focused on the staffing industry and labor market to support and perform a wide range of market research projects

● Assist with various team support requests as assigned (client registrations, questionnaires, prospect lists, etc.)

Skill Requirements:

● Google suite proficiency (including Notebook, Gemini)

● Basic knowledge of how a CRM works (e,g., Salesforce, etc.)

● Excellent team working skills

● Versatility and the ability to multi-task

● Exceptional communication skills

● Extremely organized

● Self-starter who loves to work in a virtual international team

● Quickly able to analyze and interpret data and content

● Have good technical skills and strong attention to detail

Role Qualifications:

1 – 3 years of experience working in support of sales initiatives. A proven track record for follow-up and project completion a must. Must be detailed oriented, self-motivated, proactive, and maintain a results-driven personality. Ability to translate findings into clear insights and communications is a must.

About Randstad Customer Intelligence

Customer Intelligence provides full lifecycle sales support to build and expand client relationships across the Randstad family. We are experts in providing top quality proposals, presentations, and collateral of all kinds. While our core focus is on written and visual business communication, we also provide creative services, act as gatekeepers for organizational information, conduct market and industry research, and serve as subject matter experts and advisors to the field.