General Manager - Solutions

Job Description

About AGS Health

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AGS Health is a leading strategic growth partner to healthcare providers across the U.S. Working alongside each client as one team, we improve revenue cycle performance by orchestrating data, AI, automation, and human expertise across every workflow. Our proven model complements customers' existing teams, technology, and processes, deploying the right capabilities to improve efficiency, strengthen financial performance, and enhance the patient financial experience. Supported by a global team of more than 16,000 clinical and revenue cycle experts across onshore, nearshore, and offshore locations, AGS Health helps customers achieve measurable results across diverse care settings and specialties.

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SCOPE OF WORK:

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• AGS is looking to fill a GM–Solutions role, reporting to the company’s Vice President of Solutions. This individual will be a key member of the leadership team and will be responsible for leading the solution design team, which is responsible for triaging, designing, and costing solutions at the scoping stage of the engagement in line with the company’s broader goals.
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• The leader will collaborate with marketing to define/refine GTM content to ensure that value creation for the customer is positioned optimally.
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• He/she will be responsible for supporting the revenue & profitability targets of existing and new service/product offerings launched.
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• In addition, the GM–Solutions will collaborate with Senior Operations Leaders, with the CXOs, Sales, Customer Success, and Corporate Development being his/her key internal stakeholders. At the same time, Clients and Investors will serve as the key external stakeholders.
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JOBS-TO-BE-DONE (JTBDs):

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• Work with a team of solution designers, serving as a subject matter expert and increasing the usage of technology/automation in standard solutions of the RCM services provided.
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• Develop and deliver automation-first solutions that align with customer objectives and pain points outlined by the Sales team and through RFPs. This includes effort and staffing estimation, designing delivery models with the Operations and Product teams, finalizing pricing models with Finance, and removing legal hurdles with Legal and Compliance.
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• Design, develop, and implement detailed 'to-be' process designs, which will be implemented by the internal Transitions team and executed by Operations. Continue to refine the solution design framework in collaboration with Sales, Transitions, and Operations.
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• Collaborate with Marketing on sales content and case studies to ensure optimal positioning of business drivers and value propositions. Ensuring content remains current with new service offerings and solutions, delivery locations, partnerships, and acquisitions.
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• Work alongside Sales to influence the senior client buyer and client solution owner on AGS’ service capabilities and the solution offered to address their business needs.
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• Lead the creation of Solutions-related content for presentations to AGS Leadership (e.g., board meetings, senior staff meetings, etc.) and lead the presentations where appropriate.
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• Responsible for leading and mentoring the solutions design team to enable them to work independently to develop solutions to client requirements and align with the company’s objectives and goals.
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• Support Revenue targets for the overall service lines, including New Service Line (NSL) targets in association with fiscal year goals by improving:
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• The percentage of RFPs down selected.
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• The percentage of RFPs won.
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KEY SELECTION CRITERIA:

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Candidate qualifications:

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• 13+ years of experience in Medical coding with a global service provider with a preferred professional history of reputable companies.
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• Strong grounding in revenue cycle-related technology and delivering technology-led solutions to customers.
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• Proficient in automation tools and processes to streamline workflows, improve efficiency, and reduce manual effort across various tasks and systems.
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• Strategic outlook – deep knowledge of the healthcare industry, including a broad understanding of the payor and provider ecosystems and how they interrelate. Firm grasp of RCM vendors / services / trends / disruptions / service differentiators.
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• Strong commercial acumen – experience in structuring sales opportunities, developing compelling go-to-market collateral, structuring pricing arrangements to maximize revenue/margin, and participating in RFP responses. Takes the initiative to continuously update sales collateral to demonstrate the breadth of AGS offerings and market differentiators effectively.
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• Initiative-taker who strives for excellence for him/herself and his/her (direct or matrixed) team. Does not wait for instruction and proactively takes initiative.
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• Ability to constantly learn and synthesize – Active listener with intellectual curiosity – motivated to gather market intelligence/trends and customer feedback and distill how those data points should shape the Solutions framework and intellectual property for the service line.
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• Ability to engage CXO-level customer contacts in strategic discussions – Synthesize complex/disparate data, hone in on the root problem(s), stitch it into a solution, and link it together in an AGS offering.
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• Product knowledge – Broad understanding of AGS products/services and their interplay, coupled with a strong knowledge of technology solutions and platforms.
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• Excellent influencer – passion for challenging the status quo, natural ability to work and influence broader groups across business verticals/regions, and drive change management initiatives.
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• Superb people skills and high EQ – Committed to a culture of humility. High emotional IQ, with the ability to inspire internal teams and clients. Ability to develop and lead a large, high-performance team.
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• Experience in driving transformation through process excellence (Lean, Six Sigma), digitization (platforms, tools, technologies), and automation.
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• Strong financial and analytical skills – comfortable with P&L management and standard financial reporting. Proficient with data analysis and interpretation.
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COMPLIANCE:

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• Awareness and adherence to all applicable organization-wide policies and procedures, including but not limited to Information security, HIPAA, and HR policies.
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• Should adhere to applicable Do’s & Don’ts of implemented Information Security Management System including HIPAA, HITRUST, and NIST regulations. Adherence to the rules and regulations as outlined by the management.
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JOB LOCATION: India – Preferred Location – Chennai.