Transportation Representative, Transportation Representative

Job Description for L2 associates

Overview
The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Summary of Responsibilities
- Effectively communicate in a clear and professional manner at all times
- Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
- Effectively manage sensitive cases by reporting up the escalation matrix
- Demonstrate excellent time-management skills
- Maintains or exceeds targeted performance metrics
- Actively seek solutions through logical reasoning and identify trends to suggest process improvements

BASIC QUALIFICATIONS

- Bachelor's degree in Information Technology, Computer Science, or a related field, or experience dealing effectively with customers during problem resolution and operating efficiently under pressure
- Bachelor's degree or equivalent qualification in Math, Engineering, Science or Business

PREFERRED QUALIFICATIONS

- Logistics background and Experience in similar role * Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers.