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L3 O365 Engineer - Admin Center & Exchange Admin Console

L3 O365 Engineer - Admin Center & Exchange Admin Console

Acharyaconsulting ServicesMumbai
30+ days ago
Job description

Job Summary :

We are seeking an experienced and technically skilled L3 O365 Engineer to lead escalated support, advanced troubleshooting, and architectural enhancement for Microsoft 365 services. The candidate will function as a subject-matter expert across Exchange Online, OneDrive, SharePoint Online, and Microsoft Teamsdriving stability, performance, and user experience in a secure cloud-first environment.

Key Responsibilities :

  • Troubleshoot and resolve issues related to Exchange Online, including mailbox access, email delivery failures, and transport rules
  • Support OneDrive for Business : sync issues, access permissions, data recovery, and sharing configurations
  • Manage SharePoint Online site access, permissions, library errors, and integration with Microsoft Teams
  • Provide assistance with Microsoft Teams : meeting scheduling, chat synchronization, call quality, and app integrations
  • Collaborate with L1 support teams to escalate unresolved incidents and ensure timely ticket resolution
  • Assist in O365 license provisioning, group assignments, and mailbox migrations
  • Maintain documentation for troubleshooting guides, user FAQs, and platform updates
  • Perform periodic health checks across O365 services and generate usage reports
  • Ensure adherence to IT security and compliance standards during user provisioning and collaboration setups
  • Participate in knowledge-sharing sessions to train junior support staff
  • Own the resolution of high-complexity incidents across Exchange, SharePoint, Teams, and OneDrive
  • Design, implement, and optimize configurations and policies in Microsoft 365 Admin Center, Exchange Admin Console, and Security & Compliance Center
  • Manage user provisioning, mailbox migrations, retention policies, and mail flow rules
  • Administer SharePoint Online architecture : sites, libraries, metadata, and access controls
  • Oversee OneDrive performance, data recovery, quota management, and cross-platform sync
  • Troubleshoot Teams collaboration issues, meeting integrations, governance policies, and guest access scenarios
  • Collaborate with stakeholders on M365 roadmap planning, licensing strategy, and cost optimization
  • Develop automation scripts (PowerShell) for reporting, user management, and policy enforcement
  • Work closely with InfoSec and IAM teams to ensure compliance, data protection, and security posture
  • Mentor L1 / L2 engineers through technical trainings and onboarding resources
  • Author and maintain technical documentation, SOPs, KB articles, and RCA reports

Required Skills :

  • Hands-on experience with Microsoft 365 Admin Center and Exchange Admin Console
  • Proficiency in handling O365 core services from a support and configuration standpoint
  • Strong communication and troubleshooting skills for hybrid and cloud environments
  • Ability to interpret logs and error messages to identify root causes across O365 tools
  • Familiarity with basic PowerShell for O365 administration and reporting (bonus)
  • Customer-focused with the ability to manage and prioritize multiple tasks
  • Advanced technical knowledge of Microsoft 365 ecosystem
  • Proficiency in PowerShell scripting for M365 automation and diagnostics
  • Deep understanding of hybrid environments, federation, and identity models
  • Solid troubleshooting capabilities across cloud and endpoint integration
  • Strong interpersonal and cross-team communication skills
  • Ability to work independently on strategic technical initiatives

    • (ref : hirist.tech)

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    Engineer • Mumbai