Tech Support Engineer

• Setup Desktops/ Laptops / Printer / projectors and other IT H/W assets.
• Provide Desktop/Application support as per the service requests.
• Diagnose Troubleshoot Desktop/ Laptop/ Printer other hardware-related issues.
• Use Ticketing tool to monitor/communicate/escalate and resolve the IT-related issues within the SLA.
• New Employee Onboarding:
• Assist new employees with onboarding from an IT standpoint.
• Create asset allocation sheets.
• Setting up the workstations.
• Asset Management:
• Perform Asset tagging and deployment.
• Maintaining a list of assets and their allocations.
• Sending intimation to the admin for insurance coverage for the new added assets.
• Installation of Win OS and approved software on desktops and laptops as per the service requests.
• Support remote software installations such as Win OS, Cent OS, SQL, VS, Java etc.
• Protection - Replace, repair / disposition systems when necessary.
• Maintain network / LAN, printers, and other devices.
• Setup racks and stack servers when needed.
• Coordination with ISP to troubleshoot any internet service-related issues.
• Provide preventive maintenance services for desktops, printers, and other IT hardware assets.
• Coordinate with equipment manufacturers, vendors to resolve hardware issues.
• Be available during scheduled weekend maintenance activities as and when required.
• Conduct periodic Fixed Asset Audits.
• EPABX/Phone Line Maintenance and port assignments.

Skills Required
Application Support, It Hardware, Ticketing, Hardware, Asset Management